I have no idea why or what happen, but this is likely the 4 or 5th time my Ubuntu machine has become unstable while presenting live on zoom.
Tonight I gave a presentation for the Mozilla Festival about adaptive podcasting. I did some tests because I wanted to see if I could switch the audio from my headset mic to the Android phone running the app. Things were not working, so I decided to use the audio captures instead. Everything was fine, presentation in Google Chrome using google slides and Miro in Firefox for the workshop portion later. Zoom for video sharing.
Everything was smooth then I started Chrome in presentation mode but remember I need to turn on auto-generated subtitles. I switch to Zoom on my second screen try and turn it on but everything refreshes and freezes except my mouse cursor. The camera light is still on and sound is working (both mic and audio). I am forced to run the whole hour long workshop with no access to my slides, zoom or anything else. So I freestyle it.
I remembered a few times before something similar things happening while giving a presentation at Agile Manchester, UCD gathering, Immersive Arts Lab 8 and last week at the publicspaces conference. However the difference has been the laptop had paused for a short while (couple of minutes) before returning to normal state. This time I ended up rebooting the whole laptop.
Thinking about the circumstances of the other times, I suspected it might be Zoom but then its happened with Hopin too. It can’t be the laptop because I now I have a brand new laptop and although they are both Ubuntu the first three were Ubuntu 18.04.3 LTS. While I was running Ubuntu 20.4.2 LTS for the publicspaces conference and Mozilla festival. This leads me to the other common element which is Google chrome, which I use because its google slides (I tend to only sign into my google account with chrome).
Even if its not quite right, I’ll be testing running Google slides from Firefox instead.
One upside of todays presentation is the amazing response I got from people on the call who really enjoyed the pure storytelling. Although I am glad for my co-host, having shared the slides and miro whiteboard right at the start.
Big thanks to everyone and the lovely words people have shared with me.
Everything I thought about after seeing the first dotcom/bomb era and seeing many friends chasing the dream of Silicon Valley’s unicorn. I struggled to come up with an alternative to the completely unsustainable growth charts going up and to the right. A few times I would talk about something which sounded closer to social entrepreneurship and Bcorps, and won’t lie drove my decision to work for a public company.
The economist Kate Raworth makes beautiful analogies with nature in her book Doughnut economics. She says for instance that any living organism – let’s say a tree or a dog or a child – grows very quickly, almost exponentially at the very beginning of its life. At a certain point in time that growth starts to flatten off. Then it stops growing and starts thriving. If that tree wants to keep growing even though it already has reached its maximum size, it drops seeds. Then these seeds can grow again until they reach their maximum size. And so on. If this is how nature does it, why should it be any different with our businesses?
Exponential growth curve
This exponential curve is ubiquitous. You will find it in every MBA programme, every start-up incubator, pop culture, etc. It is very hard to get away from this curve. It’s the Silicon Valley model of entrepreneurship. There are three parts to this model:
Like Kate Raworth who calls herself the rouge economist, I can see why Melanie Rieback’s ideas for post growth entrepreneurship doesn’t go down well with startup incubators, investment angels and VCs.
Looking forward to making the rouge/alternatives the everyday!
My Dell XPS13 with that SD card, I mean camera cover sticking out
One thing I did look forward to was the new position of the webcam from the hinge alongside the keyboard. To the top of the screen like most laptops. There is a problem however, as the bezels get smaller the camera covers are not keeping up.
This isn’t just my new Dell XPS but also the Chromebook I got last year.
Looks like there is a SD card sticking out of my Chromebook
I have almost no words for what’s happened recently with my Qnap NAS.
I decided a while ago that it was time to replace the server in my bedroom with a QNAP NAS. I had it with the heat during the summer and frankly it was long overdue. Plus a few people recommended them to me, plus pointed me at NAS compares. I bought the NAS from Amazon.co.uk as it was the cheapest by about 100 pounds, plus they had the 8gig version of the TS653D. Almost everywhere else had a 4gig only version. I knew I needed a bit of memory as I was going to replace my ubuntu server, which ran at 45-70c depending if it was transcoding for plex.
I bought the NAS from Amazon.co.uk https://www.amazon.co.uk/gp/product/B0896YVN5L. There was no mention this was coming from America as a grey import. After I bought it I noticed it came from Texas, USA with via UPS and it took about 10 days. I didn’t think too much about it once it arrived, got it set up and moved all my data over (this took weeks!). However when I tried applying for the 5 year extended warranty thats when things got interesting.
Having applied to Qnap, answered their questions, I sent them the invoice which I got from Amazon. However Qnap replied with.
From the invoice, this is sold by Amazon Export Sales LLC, and the customer also pay the import fee, the customer should know the unit is not from local distributor.
The note says: “Only products that are sold and purchased from the same region are eligible for a warranty extension.”.
Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.
We went back and forth for a while but I got back on to Amazon. They insured me the NAS is a UK model. Qnap of course were not budging, the serial number wasn’t right and regardless if I bought it form Amazon.co.uk it was a grey import. I did think it was strange it was coming from America but I just thought it was where the stock was from. Plus Amazon kept confirming its a UK version.
Then finally I got into an exchange with Amazon customer services.
10:53 PM QNAP won’t provide a warranty for the NAS because its not a UK/EU NAS I bought it through the amazon.co.uk with pounds but say its a US version
10:54 PM Rizzwan | I can see it is Amazon global store order. Allow me a moment to connect you with them for further help.
10:55 PM Global order? I bought it through amazon.co.uk
Then Rizzwan was replaced by Tamsyn…
10:55 PM Tamsyn has joined and will be ready to chat in just a minute. Tamsyn | This is Tammy from Amazon. I’ll be assisting you.
10:57 PM Here is the email I got from QNAP… (same as above)
11:00 PM Tamsyn | Yes it is from a UK distributor
11:01 PM I need something from Amazon to prove this, as QNAP won’t extend the warranty otherwise I have given them the invoice already
11:03 PM Tamsyn | what is the for the return ?
11:05 PM I don’t understand?
11:05 PM Tamsyn | what is the reason for sending the item back ?
11:07 PM I can’t get a extended warranty for the QNAP NAS
11:08 PM Tamsyn | Reason I’m asking is because I can refund you
11:09 PM Its a sub £1000 device and want to make sure it doesn’t go wrong, so the extended warranty is important Can I exchange it instead? because all my data is on the device now
11:09 PM Tamsyn | cannot exchange
11:10 PM Do you have anything else I can send to QNAP to prove its a UK/EU version? They want proof – “Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.
11:12 PM Tamsyn | We can send them an email what is the email
11:13 PM Its done through their support forum- as the email is no reply – noreply@qnap.com. If you can send me something I can try and get a email to send to them I’m sending them this… “I am talking with Tamsyn | Customer Service Amazon.co.uk and they confirmed it is from a UK distributor – Tamsyn is asking for an email address to forward you details of the UK distributor”
11:17 PM Tamsyn | yes that is fine
11:17 PM Is there a email I should ask QNAP to contact you on?
11:18 PM Tamsyn | yes
11:18 PM Thanks… you understand why I don’t want to send it back but I really want to get this sorted out because I want to keep it for at least 3 years 11:19 PM Tamsyn | Yes I understand 🙂
11:19 PM Thanks QNAP are slow to reply, so is there a way of holding the return based on the outcome of this conversation with QNAP They usually take about 2 days to reply
11:20 PM Tamsyn | okay that is fine
11:24 PM Thanks, and I guess once I hear back from QNAP I join this chat again Just for reference I’m talking with Gerry ********* from QNAP… “From warranty information, it shows the NAS unit was sold from Amazon US and not Amazon.co.uk
Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.
Then out of nowhere Tamsyn was replaced by Collen…
11:30 PM C Collen has joined and will be ready to chat in just a minute. Collen | Customer Service Hello, Ian Please note this was a global store order Sold and shipped by amazon US Order Placed: Tuesday, 3 November 2020 (GMT) C
11:33 PM Hold on Tamsyn said it was sold from a UK reseller a moment ago
11:34 PM Collen | Customer Service Please look at email from Tuesday, 3 November 2020 01:51 (GMT) C
11:39 PM Collen | Customer Service Global Store Amazon Marketplace order with Amazon Export Sales LLC C
11:45 PM Collen | Customer Service Do you wish to return the item for a refund? C
11:45 PM I would like to do an exchange as I am using the NAS, Ok I see it says Amazon Export Sales LLC This was not clear on the site when I bought it.
11:48 PM Collen | Customer Service We can only refund a USA item only on return We cant replace it C
11:48 PM Right I see, can I get a UK version then return the old one?
11:49 PM Collen | Customer Service Yes C
11:51 PM This was not clear at all when I bought it on the site
11:51 PM Collen | Customer Service However you will need to re order C
…
So in short Amazon mislead me by never making clear this was a grey import QNAP NAS. Yes when I got the invoice, I could see it was coming from Texas but it was too late by then. Simple as this, customer service lied to me and to QNAP.
Cheeky!
In the end Amazon/Collen did send me the return details and I had 7 days to return the QNAP NAS back to Texas. Annoyingly I had to print the return slips and I don’t own a printer, luckily colleague Jimmy helped out by printing them out for me. In the mean while I got in touch with QNAP, they pointed me in the direction of Scan.com and I was able to buy and get almost the exact same model sent to the next day. I say almost exact because I opted for the 32gig version as I was considering add more memory anyway and this would save me a lot of hassle.
Telling enough, Scan.com when I called them to confirm the speed of delivery, told me a few other customers have had the same problem with Grey imports sent from America and bought from Amazon.co.uk.
With the clock ticking, I was worried it was going to take forever to move everything across but I found it was super quick when I found this guide to move from one device to another. Pretty much start the NAS, update the firmware and slot the disks in the same slots. The migration took about 2hours in total, which is amazing. I was wondering about taking time off work to get this sorted but there was no need.
Which one is UK and which one is American?
Just enough time to take some pictures of them side by side then box up the grey import/amazon one, add all the labels then take it to the UPS drop off which just happened to be in China town. Can’t tell you why I didn’t get a taxi or take the tram half the way there, but it was certainly a work out for my lockdown arms.
4 weeks later I received my full refund from Amazon.co.uk and I’m sitting pretty with my QNAP NAS with 5 year warranty.
1. New VC-backed startup enters the scene
2. People flock to it
3. They discover it’s a surveillance capitalist (and still have no clue what that is)
4. They’re shocked (because, see 3)
5. It’s too late, they’re too big and they’ve exited
6. Goto 1
The other day a good friend mentioned a birthday invite to me. I was confused, I knew it was their birthday but it wasn’t clear what they were talking about as I asked what they were going to do in UK lockdown number 3.
The key seems to be getting access to the old facebook page, which I have tried and tried to get access to, but can not get anymore.
This means all my friends who invited me to events and all my volleyball events will no longer appear on my calendar, unless I see it then export it as a ical. I always thought of Facebook as a massive walled garden but this is getting stupid.
The reasons to be on Facebook just got a lot closer to zero!
To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”
Ian thinks: Heather gives plain and clear reasons why vaccine passports are not the panacea its being made out to be. Its also great to hear Lillian Edwards framework mentioned (May 2020 newsletter) as a way forward.
Ian thinks: Douglas Rushkoff’s monologue about gamestop needs a listen for a different view, but stay around for the interview with Yaël, previous head of political advertising at Facebook. She tells all and I like the approach of trying to fix it before criticising.
Ian thinks: Shareting is when parents share their kids photos and private information without their consent. Its become a real problem now the millennials are growing up with a digital footprint without knowing.
Ian thinks: Hearing about the absolute mess over news in Australia, its easy to point fingers. But its important to look deeper at whats really happening for the sake of profits not people. I’m with Shoshana Zuboff and others, but I know many people get their news from these massive corps.
Ian thinks: The Uber case is great news but in a similar legal play to Facebook & Google with Australia, there might be more going on that most are reporting? We got to look a little deeper as monopoly is Uber’s end game.
Ian thinks: This is a devious way to force a take-down of a live stream or any recorded footage. Theres got to be a better way and I think its related to using alternative platforms or self hosting with syndication.
Ian thinks: I like this summary of so many of the problems with Facebook, but it misses the important point of centralisation. It also highlights Noam Cohen’s quote “Mark Zuckerberg is deluded by his own faith in Facebook’s ability to be a force for good in the world”
Ian thinks: Mariana is on fire and this summary of work around the BBC puts value under a microscope. I love this line “Value is not just the income generated at the end of the innovation chain–– it is also the creative input at the upstream end, the vital investment in talent, content creation, digital innovation and R&D at the early stages”
Ian thinks: Margaret Mitchell and Timnit Gebru show there is something going on with Google AI research. It doesn’t take a lot to guess what is actually going on behind close doors.
One speechmaker inspired millions with his words, the other utterly destroyed his own multi-million-dollar business with just a few phrases.
Civil rights icon Martin Luther King Jr (played by Jeffrey Wright of Westworld, The Hunger Games, and the James Bond films) and jewelry store owner Gerald Ratner offer starkly contrasting stories on when you should stick to the script and when you should take a risk.
I was talking to a friend/colleague recently about presentation styles.
When I first started giving speeches and presentations I would create a script but I quickly dumped that idea as it just didn’t work for me. I also use to write notes but found myself reading the notes out rather than focusing on the audience. Finally I also use to do run-through’s with other people but found myself frustrated or even annoyed that in the run run-through’s that I said one thing but am saying something else while on stage.
I do subscribe to the jazz/improvisation approach with guard rails, which is the slides. Without them I tend to go off in many different directions. Although with some time constraints its all good.
Photo credit by @dizzyd718 – Drew Graham on unsplash.com
I have been loving a bunch of tech/progressive trance and decided its time for a nice mix using some of the tunes. I know there is some disagreement about the term, which I guess is closer to the techno category. Especially the tunes by Carlo Ruetz.
Either way its a good mix breaking into some classic trance by the end. The title of the mix is parts of the playlist, and the start is a long lost tune found after listening to one of the very first live mixes I did in Manchester. Roots is a killer start to a mix and sets the vibe perfectly. Reminds me how much I like Tomcraft actually.
Hosted again on Mixcloud but unlike the last one, hopefully it won’t fall foul of the mixcloud rules over using the same artist too many times. (note to say I have got a new self-hosted platform but anonymous web access isn’t ideal)
As I thought, without the Mixcloud restrictions mentioned above, this mix has made it to the 95th place in the Tech trance chart.
Very tempted to see what happens if I rename the playlist for Pattersons pandemic run.
I’m sure I have said this multiple times, I really want to like Bumble but every-time I try it again, I’m left with a bad after taste (like poor chocolate). I must learn dating apps don’t get better just worst.
Out of frustration, not with the people on the site (thats a whole different story). The mechanism was painful and annoying to say the least (not because of the females pick first).
So I deleted the app and requested my data from Bumble under GDPR law, as I have done for others previously.
Sent the request on 21st Jan, got the first reply on 23th Jan with the usual identity check. I replied on 24th Jan with the credentials which was made easy with my emails asking Bumble to change a profile element in late 2020. Then on 26th Jan I got this…
Hello,
Just to let you know, I have passed your email on to my supervisor here at Bumble who will get back to you as soon as possible.
We’re currently experiencing an incredibly high volume of emails, so it might take a little while longer than normal to get a response from a supervisor.
While we are working super hard to get to everyone, it may be tempting to send a chase regarding the status of your query. However, please bear in mind that we work on a queue-based system here. This means that sending an additional email may push your query further down in the queue and create a longer delay than we’d like.
Please know we haven’t forgotten about you and we really appreciate your patience during this busy time!
Joel
Bumble Feedback Team
Usually I would be on this like a hawk but I kind of forgot as I lost faith in OKCupid and others too. So Bumble sneaked under my radar till the 26th Feb when I finally received this email.
Hello,
Thank you so much for your patience in waiting for our response.
We’ve been dealing with an incredibly high volume of emails recently and have been working hard to get to your query.
Unfortunately, we are unable to proceed with your request as it appears as though your account was deleted more than 28 days ago.
In line with our retention policy, we begin to erase or anonymise your information upon the deletion of your account, following the safety retention window.
Please see our Privacy Policy for more information about how we use your data and your rights. You can read more about our privacy policy at: https://bumble.com/privacy
Please note that this only pertains to the profile registered to the email address you’ve contacted us from. If you have any profiles registered on Bumble with different contact details, please contact us using the relevant methods linked to those accounts.
Hila
Bumble Feedback Team
This answer absolutely drove me to rage because Bumble are hiding behind their retention policy. The only reason their retention policy kicked in is because they left it over 28 days. Its outrageous and I’m not standing for it.
I have given them 3 days to change their stance before I report them to the ICO. Although I still didn’t hear anything else from the ICO about Houseparty.
I can finally tell you two of my three submitted sessions were accepted. The big one is a workshop around adaptive podcasting which will happen Monday 15th at 2015-2115 GMT. Don’t worry there is calendar invites for all the sessions including mine.
I recently did a video for the EBU about Adaptive Podcasting (use to be called Perceptive Podcast). I say I did but it was all done by our BBC R&D video powerhouse Vicky. I did plan to get to work in Kdenlive or openshot but it would have been pretty tricky to emulate the BBC R&D house style.
I recorded the video, once another colleague sent me a decent microphone (and G&B dark Chocolates), wrote a rough script and said the words. I also decided I wanted to change my lightening to something closer to how I have my living room lights to encourage a level of relaxation. Vicky took the different videos and audio, edited it all together and created this lovely package all before the deadline of what the EBU wanted. If you want more you might like to check out the Bristol Watershed talk I gave with Penny and James.
Wished I had shaved and was a little more aware of the wide view of my GoPro, lessoned learned. Hopefully the video will get an update in the near future but the video should serve as a good taster for my Mozilla Festival workshop in March.
There is so much I want to say about Facebook removing Australian news media from their platform, but I’d rather let things shake out a little because I’m sure it will change everyday in the next week. Similar to not really talking about the Gamestopnewslast week.
However I mainly agree with Prof Zuboff about Facebook. As soon as it doesn’t suit there business model they will forcefully remove it from their platform. This is wakeup call for all not just the Australian government.
This has been super clear for years and having just finished Adam Curtis’ Can’t get you out of my head. Its once again clear, this is a important point for democracy and freedom.
Unfortunately I think its clear where I think this will go…
Last year we explored the advantages of dyslexia at the brand new Neurodiversity space. This year we are back looking for people to explore and understand the advantages of different types of neurodiversity.