Me and my partner decided on Airbnb for our trip to Barcelona. We found one and booked it. Generally the flat was ok,
However there was a warning on the kitchen door, stating they are listening for noise 24 hours a day and will cancel bookings if there is loud noise. Looking around I think the device is this thing…?
It certainly put a terrible taste in our mouth and made us feel uncomfortable. Although we didn’t complain straight away and by the time we thought about it, the internet connection was down and if its really connected and not a poor joke; it was no longer going to work. Didn’t cause the host(s) to come and find out what was wrong, even with us complaining about the lack of internet (I debugged it as much as I could, but ultimately we had European roaming data and wasn’t in the flat that much)
This has to be a breach of privacy and I’ve finally complained to Airbnb. Especially after rethinking and re-reading things like this.
Since my tweets/toots and this blog post. I had quite a lot of people and journalists get in touch… But I still have seen nothing from Airbnb or the host. So I decided to take one of the journalists up on their offer in a form of social justice. No idea how what I wrote will come across or be edited but as I was seeking out the legal ramifications of what the host had done, I saw this on the Airbnb help site…
Rules for hosts
If you’re a host and you have any type of surveillance device in or around a listing, even if it’s not turned on or hooked up, we require that you indicate its presence in your House Rules. We also require you to disclose if an active recording is taking place. If a host discloses the device after booking, Airbnb will allow the guest to cancel the reservation and receive a refund. Host cancellation penalties may apply.
With that I rewrote to Airbnb and Airbnbhelp to demand a refund on top of everything else I previously complained about.
Sure to update everyone once I hear something….
I was contacted by Airbnb by phone, the woman ran through a few questions and we talked about what happened again. She agreed this was clearly a breach of the Airbnb terms and could see the listening device and the warning in a few of the photos (as like me, knew what to look for). She said they would block/ban that listing which they have done. They also issued a refund to me and my partner, which is great news as our un-comfortableness certainly had a slight affect on the holiday in Barcelona.
Personally I’m glad I found the Airbnb term above, as that drove things along much quicker. Previous to that, it seemed not a lot was being done?
In our conversation, it was worth noting an Alexa, Google Home, Baby monitors, etc would count as listening devices which must be declared upfront before the guest books.
To summarize, we will follow up and investigate the host’s account following your report of a surveillance device in the listing. We take these reports very seriously, once again, thank you for bringing this issue to our attention. Your participation helps keep Airbnb a safe and trusted community.