Exploiting technology or exploited by technology?

Mobile payments

In my Public Service Internet monthly newsletter (Oct 2019) I wrote brief bit about the curious tale.

Exploiting technology or exploited by technology?
https://www.ft.com/content/e8a177d4-dfae-11e9-9743-db5a370481bc
ian thinks: curious tale, but it does raise a question about digital access and backups. Least we forget about power and when things go technically wrong.

The FT puts things behind the paywall, so here’s a copy I made on wallabag.

Its a number of mistakes which leads to £476.50 fine and a wrongful conviction. This made me reflect on my own usage..

I personally don’t use my phone to pay for things and like the idea of the Curve card because although the mobile app is useful, it can be used without my phone. I do have a card attached to my phone but never use it.

When using mobile tickets for flights and planes, I put them into google drive meaning if my phone is dead, broken or stolen I can still get the tickets with my other devices or another persons device. For this reason I avoid all apps which only display the ticket in side of it. For example the trainline app’s eticket isn’t ideal, hence why I tend to get paper tickets still. When travelling via a plane, I find most of the airlines have a copy you can get via PDF with the 3D barcode included. This goes straight into Gdrive and synced with dropbox on all my systems.
This is also why I prefer services which work offline because mobile/wifi access can be patchy and I don’t want to be reliant on network access to get into my password store or for the 2nd factor. Google maps offline has been a massive help in the past and I haven’t had a bill like I got in America in over 10 years. Shame it doesn’t sync the offline maps to my other devices

I always tend to carry around a battery pack and have a stash of cables in my laptop bag and try and keep the phone charged enough. Especially when going somewhere for a while. Everyone use to follow the ABCs (always be charging) but we all know that’d not great for lithium ion batteries.

Seems a lot to think about but so far its served me well…

Core human values not eyeballs

We identified a set of 14 human values
We have researched core human values by conducting user studies, empirical research, and cross-referencing this with psychological theory and evidence. In doing so, we have identified a set of 14 human values (shown above); scientifically-evidenced psychological drivers that characterise what is fundamentally important to people in life.

Its one of the best pieces of research happening in BBC R&D at the moment I would say (heck and that includes some of my own research).

99% of the internet ecosystem is currently based on surveillance capitalism and the dopamine economy. This can change but will only change by creating something new, which obsoletes the previous. Or as Buckminster Fuller says

“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”

There is so much going on with this on-going research but the core is identification of the human values at different stages of life, not age.

People prioritise different values at different points in life, which refers to value priorities. Changes to value priorities vary in response to different stages of life (e.g. school to university), new environments (e.g. relocating), and specific events (e.g. facing a significant life event).

This is powerful as there is too much research pointing to ages. Its clear my values changed when I was a student to where I am as a full time employee for 15+ years. Life events can also include things like (I would argue) Brexit, which has me personally strongly valuing growing myself and exploring the world more than I use.

Its a good starting framework and we are only at the start of this research… And I have to say massive kudos to Lianne who pushed well-being from a long time ago when most didn’t fully understand the relevance. She was right on the money and waited for others to catch on.

Theres so much more to do, but the aims are high and important for not just the BBC, but all public service entities around the world. Measuring the impact and quality on peoples lives beyond the shallow meaningless metrics for public service is critical.

IMG_20190730_151339

Just imagine….

if the NHS doctors was measured on the impact of healthcare not number of people they saw in one day?

If programmes were focused on genuine impact to peoples lives not filling time with meaningless filler?

If libraries could see the long term impact of the people who did their research years ago and made critical decisions about drugs use years later? Like myself!

But this is just the start of the journey…

This is big research and something we are not doing alone. If you are doing similar get in touch, we could all make a difference! Noticeable initiatives include Nicola Sturgeon’s TED talk recently.

Public Service Internet monthly newsletter (Oct 2019)

Carole Cadwalladr & Paul-Olivier Dehaye's deep dive into the great hackCarole Cadwalladr & Paul-Olivier Dehaye's deep dive into the great hack

We live in incredible times with such possibilities that is clear. Although its easily dismissed by looking down at our feet or at the endless twitter fighting.

To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.

You are seeing aspects of this happening with Matt Mullenweg’s comments about a open and diverse web after buying tumblr.

Don’t forget if you find this useful, you will find “Public Spaces, Private Data: can we build a better internet?” at the RSA London on 21st October  2019, right up your street.

 

Watching the labrats scurrying away

Ian thinks: Recently read Labrats book after seeing Dan Lyons at Thinking Digital. Its quite a raw insider view on silicon valley culture, the laughable and the horrific sides in equal lashings.

The Great Hack Workshop from Mydata 2019

Ian thinks: This was one of the highlights of Mydata 2019. Carole Cadwalladr & Paul-Olivier Dehaye’s deep dive into the build up to the great hack was fascinating. Lots of useful resources were revealed.

Are Boris Johnson’s PR People Manipulating Google Search?

Ian thinks: True or not, our dependence on a single search engine/service makes any potential manipulating even more impactful.

Ted Nelson on Hypertext, Douglas Englebart and Xanadu

Ian thinks: Its always amazing to see pioneers who narrowly missed out pushing concepts which were too early, but could come back.

Look out here comes the hyperledgers

Ian thinks: More ledger/blockchain projects to power your projects than you can shake a stick at. Very happy at least some are open-source.

ReasonTV’s look at the Decentralised web

Ian thinks: I was expecting something light touch but having Cory Doctorow mainly interviewed means its got some depth.

Etiquette and privacy in the age of IoT

Ian thinks: Etiquette tends to be forgotten in the advancement of  technology. I don’t consider it rude to shut off a Alexa, I’m sure others will disagree.

Tipping etiquette set by user interface

Ian thinks: Talking about etiquette, very interesting to see norms set by user interface design decisions. Obviously set to benefit the company but its stuck now.

Exploiting technology or exploited by technology?

Ian thinks: Curious tale, but it does raise a question about digital access and backups. Least we forget about power and when things go technically wrong.

Public Service Internet monthly newsletter (Aug 2019)

The Cleaners film

We live in incredible times with such possibilities that is clear. Although its easily dismissed by looking at the state of democracy around the world and closer to home. To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.

With a focus on new models in business, technology, society, policy, processes, etc. I present my public service internet newsletter.

You are seeing more people thinking more critically about the power of public services to transform society again.

Don’t forget if you find this useful, you will find “Public Spaces, Private Data: can we build a better internet?” at the RSA London on 21st October  2019, right up your street.

Well-being the real metric which matters

Ian thinks: Sturgeon is part of a growing momentum, rethinking what’s important and coming to the conclusion; in the internet age our adoption of attention is very badly broken.
Found via Lianne

The Technology of Better Humans from the founder of the hashtag

Ian thinks: Chris Messina is always a good thinker and the idea of emotional technology by emotional intelligent entrepreneurs is very timely.

Facebook Libra deep dive with someone who knows what they are talking about

Ian thinks: After the dust has settled, a detailed look at Libra from the point of view of someone who understands Libra isn’t a cryptocurrency, no matter what others have said.

The founder of Scruff on breaking up with Google

Ian thinks: Eric gives a compelling rational why he stopped using Google ads; siding with his users against short term profit growth in favour of safety and the support of his users.

Black Hat & Defcon hacking conferences in 12-15 minutes

Ian thinks: Its fascinating to see the diversity of hacks and vulnerabilities in everything from security doors, printers, voting machines, cars and even canon DSLR cameras.

Why we need to think public transport even more in the age of driverless cars

Ian thinks: There is so much focus on individuals in driverless cars, however its public transport and last mile transport which can make the difference to peoples lives in our future cities.

You only need 1000 true fans?

Ian thinks: I have been revisiting alternative business models and was intrigued to re-read Kevin Kelly’s thoughts in the light of recent concerns over attention. Still holds weight I feel.

From Pixels to DNA, biotech needs a careful hand

Ian thinks: One place I certainly don’t want to see the “Move fast and break things” ideology is with genetic engineering.
Whole interview with Bryan Walsh

Have you ever thought about the people who moderation that other content?

Ian thinks: This slow moving documentary opens your eyes to the reality of content moderation and the absolutely awful side of the modern web we all use without too much thought.

The Mozilla Festival is finally moving out of London

Ian thinks: Mozfest moving out of London a few days before Brexit is ominous, however the strategy of moving location every few years is a good idea for all including Mozilla.
Learn more and get involved

Public Spaces, Private Data: can we build a better internet?

A open space for public service and internet health

Last year BBC R&D worked with Mozilla on a event during London Mozilla fest week titled A open space for public service and internet health. The event was great and lots of conversations got taken into Mozfest on the weekend.

This year we are back with another event with even more partners and more topics of interest. Public Spaces, Private Data: can we build a better internet?

On Monday October 21st 2019 between 9am-5pm, At the RSA, John Adam St, London

The internet has enormous potential to be a force for public good, with many initiatives working to create an open, inclusive and trustworthy network. PublicSpaces.net and BBC Research and Development have worked together to organise this one day conference at MozFest House during Mozilla Foundation’s week-long open internet festival. It will explore ways in which we could make a new internet that strengthens the public domain and deliver public value online, in line with PublicSpaces commitment to providing a digital social platform that serves the common interest and does not seek profit.

Our topics for the day include

  • Public-Controlled Data (presented by BBC R&D)
  • Equal Access for Everyone (tba)
  • Healthy Digital Public Sphere (presented by Mozilla)
  • Public Service Networking  (presented by PublicSpaces.net)

 

Book a ticket or register your interest, before they disappear…

BBC’s role in data-led services

Public Service Internet

Two good blog posts outlining the BBC’s ambitions were posted to various BBC blogs on this week.

First Matthew Postgate (CTPO of the BBC) looks at the BBC’s future role in  a data-led landscape. He mentions the BBC box which then links to work we’ve been researching in BBC R&D around the databox project.

Gizmodo started to unpick this a little, The BBC is Doing Cloud Storage and Wants You to Have Full Control Over Your Data. The interest is a good thing of course…

It was clear to me back when I first spoke to Nottingham University about the databox project, it was something different, a possible way forward following the newly established HDI principles. It was tricky to understand (and you get that sense in the Gizmodo piece) but the box infrastructure kept everything honest. If you told me 4 years later after I first published the ethics of data videos.. I’d be debating with Tim Burners-Lee about the merits of Databox vs Solid at Mozfest 2018… I wouldn’t have believed you.

I look forward to seeing where things go next with Databox/BBC Box, this for me is the BBC embracing the change and doubling down on its public service. But lets not forget the other experiments using databox at their heart as they are also part of the change.

We need a PBS for the Internet age

PBS - Public Broadcasting Service Logo

Its quite amazing to read this opinion piece in the Washington Post recently… (if you like me are reading it in Europe, you might want to try this one)

Some bits I found amazing to read, especially since the united states’s public broadcast networks are so crippled. This says it all..

Americans like public media. NPR still consistently ranks among the most trusted news sources. Likewise, Americans have rated PBS among the most trusted institutions in the United States for the past decade and a half, according to polls conducted on PBS’s behalf. But these services operate in an increasingly challenging environment. Government cuts have forced public media to become far more dependent on listener contributions, sponsorships and private donors. These organizations have had to chase audiences migrating to private platforms along with the rest of the media, meeting audiences “where they’re at.”

To their credit, public media have made an impressive effort to upgrade on a dime. PBS states that its Digital Studios division averaged more than 38 million views per month on YouTube. NPR recently co-published a report about the promise of smart-speaker devices such as Amazon Echo for audience growth.

Rather than let public broadcasters who have accrued so much public trust languish — or, worse, be co-opted by a tech industry that has a vast interest in how its portrayed — both our federal and state governments need to play a more active role in public media’s health and digital future.

What the Internet needs is a fresh infusion of public media, properly funded and paired with federal policy that puts the public interest first.

Reading this piece, further reminds me why the public service internet research work is so critical. Without public media, we are lost. Can’t even really imagine what it must be like working for PBS and NPR consistently being knocked and sliced down. I mean the BBC has troubles but not like these (yet).

Re-decentralising the internet recording at Futurefest

Futurefest 2018 panel

I had the pleasure of being on the panel of re-decentralising internet at Futurefest, last summer. (when England was still in the world cup and the weather was super warm) Feels like so long ago. I’m quite glad its audio only because I was sat in the sunshine sweating a lot!

The internet isn’t where we want it to be. With power increasingly centralised in the hands of very few players, citizens have little say in where we want the internet to go next. But challenging existing dynamics won’t be easy: we find ourselves caught in the crossfire between the dominant American models (driven by Big Tech) and the increasingly powerful Chinese model (where government reigns supreme). Is there scope to create a third, European model, where citizens and communities are in charge?

In this session, we discuss alternative trust models for the internet. This session is part of the European Commission’s Next Generation Internet initiative. We will hear from Manon den Dunnen, strategic specialist at the Dutch National Police, Ian Forrester, Chief Firestarter at BBC R&D and Marta Arniani, innovation strategist and founder of Futuribile / Curating Futures. Chairing will be Katja Bego, senior researcher at Nesta and coordinator of the Next Generation Internet Engineroom project.

Thanks Katja!

The third place…

I saw this and thought it was very fitting with the thoughts and arguments about digital public spaces. Especially Oldenburg’s characteristics of the 3rd place.

Neutral ground

Occupants of third places have little to no obligation to be there. They are not tied down to the area financially, politically, legally, or otherwise and are free to come and go as they please.

Leveler (a leveling place)

Third places put no importance on an individual’s status in a society. Someone’s economic or social status do not matter in a third place, allowing for a sense of commonality among its occupants. There are no prerequisites or requirements that would prevent acceptance or participation in the third place.

Conversation is main activity

Playful and happy conversation is the main focus of activity in third places, although it is not required to be the only activity. The tone of conversation is usually light hearted and humorous; wit and good natured playfulness are highly valued.

Accessibility and accommodation

Third places must be open and readily accessible to those who occupy them. They must also be accommodating, meaning they provide the wants of their inhabitants, and all occupants feel their needs have been fulfilled.

The regulars

Third places harbor a number of regulars that help give the space its tone, and help set the mood and characteristics of the area. Regulars to third places also attract newcomers, and are there to help someone new to the space feel welcome and accommodated.

A low profile

Third places are characteristically wholesome. The inside of a third place is without extravagance or grandiosity, and has a homely feel. Third places are never snobby or pretentious, and are accepting of all types of individuals, from several different walks of life.

The mood is playful

The tone of conversation in third places are never marked with tension or hostility. Instead, they have a playful nature, where witty conversation and frivolous banter are not only common, but highly valued.

A home away from home

Occupants of third places will often have the same feelings of warmth, possession, and belonging as they would in their own homes. They feel a piece of themselves is rooted in the space, and gain spiritual regeneration by spending time there.

Weaponised psychology and centralised corruption a tale of two internets?

Public Service Internet
Imagine two sides of a tree. One is private and the other one is public. You have the choice to move freely between both, now thats a park I think is fair to everyone

I was a little disappointed in the discussion I heard during the PsychTech Podcast titled A Digital Attention Crisis? I was expecting a little more in-depth criticism of the digital system. But they seemed to turn against Tristan Harris and the time well spent movement.

Don’t get me wrong some of it did make sense but I felt like they were shooting the messenger not listening to the message. Now to be fair I was listening in the shower and getting ready; so may have missed some key parts while washing my hair. But by the end I was shouting out loud, have they never heard of the Quantified Self?

The point of time well spent isn’t about Tristan dictating some rules from on high. Its meant for us to question our relationship with ubiquitous  connected technology and the way the companies behind them influences our lives.

Ironically a few days before I read Tim Berners-Lee’s rallying call to regulate tech firms to prevent ‘weaponised’ web. Its a pretty good read but I feel slightly muted because thats what Tim is like. I’m much more aggressive about the whole issue, and to be fair Kelli and Josue at the very start say, well its just capitalism, what you going to do about it?

I reject this notion but this is also why my focus isn’t on fixing the over reach of capitalism on our attention, thoughts, relationships with each other and beyond.

What happened to diversity? Just have a look at the apps we all use and whos behind each one

Instead its time to double down on the public sector. This is why I find any discussion related to this from an American point of view slightly painful to hear and lacking of the mention of serious alternatives.

Berners-Lee warned of “two myths” that “limit our collective imagination” when looking for solutions to the problems facing the web: “The myth that advertising is the only possible business model for online companies, and the myth that it’s too late to change the way platforms operate. On both points we need to be a little more creative,” he said.

“I want the web to reflect our hopes and fulfil our dreams, rather than magnify our fears and deepen our divisions,” he said.

He’s absolutely right… Even the concept of a decentralised dating site, gets blank or weird looks. We have hood winked into the centralised model and its not always the best way. I was going say sleep walked but that wouldn’t do justice to the massive influence of the silicon valley tech firms. This is also the part I think the PsychTech podcast misses, this is weaponised psychology not just a happy accident solved by installing an app.

Berners-Lee has always maintained that his creation was a reflection of humanity – the good, the bad and the ugly. However, his vision to create an “open platform that allows anyone to share information, access opportunities and collaborate across geographical boundaries” has been challenged as the web has become more centralised.

You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.
You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” – Buckminster Fuller

Its very much why I was interested in space wrangling the decentralised space at Mozfest last year. Centralised power corrupts I maintain. Tim is right we need a better vision but rather than spend all that effort trying to reform a horribly broken system of corruption, greed and power. Make an viable alternative which makes the existing model obsolete… (love Buckminster for this great quote)

Its time to build a public service internet which maintains its values, diversity and distributed nature of the public; as an alternative to whats currently seen as the whole internet… We don’t need a new internet, we need competing services with different business models which can talk to each other and give options to the people.

You want a private park which is nicely maintained and don’t mind paying for the privilege? Fine. But if you want a park which is public and has a lively community because its free to the public due to taxes. Fine too. Similar to health care, libraries, transport in Europe, you can pay but there is a baseline.

Critical when thinking about the digital divide and the next 1 billion people.

This still leaves a gaping “digital divide” that exacerbates existing inequalities: you are more likely to be offline if you are female, poor, or live in a rural area or a low-income country.

“To be offline today is to be excluded from opportunities to learn and earn, to access valuable services, and to participate in democratic debate,” Berners-Lee said. “If we do not invest seriously in closing this gap, the last billion will not be connected until 2042. That’s an entire generation left behind.”

Two years ago, the UN declared internet access to be a basic human right on par with clean water, shelter, food and electricity. However, in many places, getting online is prohibitively expensive – the cost of 1GB of mobile broadband in Malawi is more than 20% of the average monthly income. In Zimbabwe, it is nearly 45%.