We live in incredible times with such possibilities that is clear. Although its easily dismissed by looking at the sorry state of the UK during our EU withdrawal or the tech press panic over the coronavirus.
To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”
Ian thinks: Lancaster University’s take of the living room of the future is quite something. Really getting into the meat of the smart home data ethics conversation in a fun, accessible but critical way. Look out for their next research
Ian thinks:stealingurfeelin.gs is in a similar vein to do not track, Mozilla expose the effects of facial recognition which the big corps hide in their EULA’s. One reason why I’ve never willingly used snap chat ever.
Starting with this one a day after my formal GDPR request
Thank you for reaching out to Sift. Due to recent press coverage, we are experiencing a high volume of data access requests. We are scaling our operations to accommodate all requests and appreciate your patience. Please expect a followup email to help us verify your identity so that your data does not fall into the wrong hands. Separately, we’ve answered a few commonly asked questions below.
What does Sift do?
Sift provides fraud prevention services to online businesses, e.g. e-commerce. Our goal is to make the internet a safer place so that businesses and their users (like you) don’t have to worry about fraud. You can learn more about our mission here.
We only use your data to provide fraud prevention services to our customers – we do not sell, share, or use your data for any other purpose. For more details about how our service works and what types of data we process, please see our Service Privacy Notice.
How may I access the data that Sift processes about me?
In order to process your data access request, we need to verify your identity to ensure that we are sharing your data with you and not a fraudster impersonating you. As unlikely as that sounds, it happens more often than you’d expect. Please expect a followup email with instructions on how to verify your identity.
How soon will Sift process my request?
Once we verify your identity, we will honor all requests under the European Union (EU) General Data Protection Regulation (GDPR) within ninety (90) days per Article 12(3) of the GDPR for verified EU citizens only. Please note we are extending this period by sixty (60) days due to the high volume of requests.
All other requests, including those from the United States, will take more time. We thank you for your patience as we must give priority to those requests for which our timely response is legally required.
Can you provide my score?
If you have requested your “Sift Score” or other type of consumer score, we’d like to clarify that Sift does not have a “Sift Score” for you (or any user) because we don’t score users; we score user interactions on a specific website for a specific type of fraud. We calculate the likelihood of whether actions you have taken on a Sift customer site are associated with specific types of fraud. The actions we analyze depends on the particular Sift product our customer uses.
However, these interactions do not add up into a single Sift Score about you. A single score is not an effective way of assessing fraud. Instead, the best way to predict fraud and provide users like you the best possible experience is to analyze each specific interaction. For more information on scores, please read our blog post here.
And then a few days later…
Thank you for contacting Sift support! We received your email and typically respond within one business day for questions related to Sift’s suite of products. In the meantime, you can browse our Help Center for answers to some common questions: https://support.sift.com/hc/en-us
The Sift Support Team
Finally I got the email to verify my identity, which needed to be done within 14 days of the email with a unique link. Which I needed to type in my phone number for the service to then send another unique link to my phone.
Now I’m looking forward to seeing what they send me back…
Exploiting technology or exploited by technology?
ian thinks: curious tale, but it does raise a question about digital access and backups. Least we forget about power and when things go technically wrong.
Its a number of mistakes which leads to £476.50 fine and a wrongful conviction. This made me reflect on my own usage..
I personally don’t use my phone to pay for things and like the idea of the Curve card because although the mobile app is useful, it can be used without my phone. I do have a card attached to my phone but never use it.
When using mobile tickets for flights and planes, I put them into google drive meaning if my phone is dead, broken or stolen I can still get the tickets with my other devices or another persons device. For this reason I avoid all apps which only display the ticket in side of it. For example the trainline app’s eticket isn’t ideal, hence why I tend to get paper tickets still. When travelling via a plane, I find most of the airlines have a copy you can get via PDF with the 3D barcode included. This goes straight into Gdrive and synced with dropbox on all my systems.
This is also why I prefer services which work offline because mobile/wifi access can be patchy and I don’t want to be reliant on network access to get into my password store or for the 2nd factor. Google maps offline has been a massive help in the past and I haven’t had a bill like I got in America in over 10 years. Shame it doesn’t sync the offline maps to my other devices
I always tend to carry around a battery pack and have a stash of cables in my laptop bag and try and keep the phone charged enough. Especially when going somewhere for a while. Everyone use to follow the ABCs (always be charging) but we all know that’d not great for lithium ion batteries.
Seems a lot to think about but so far its served me well…
“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”
There is so much going on with this on-going research but the core is identification of the human values at different stages of life, not age.
People prioritise different values at different points in life, which refers to value priorities. Changes to value priorities vary in response to different stages of life (e.g. school to university), new environments (e.g. relocating), and specific events (e.g. facing a significant life event).
This is powerful as there is too much research pointing to ages. Its clear my values changed when I was a student to where I am as a full time employee for 15+ years. Life events can also include things like (I would argue) Brexit, which has me personally strongly valuing growing myself and exploring the world more than I use.
Its a good starting framework and we are only at the start of this research… And I have to say massive kudos to Lianne who pushed well-being from a long time ago when most didn’t fully understand the relevance. She was right on the money and waited for others to catch on.
Theres so much more to do, but the aims are high and important for not just the BBC, but all public service entities around the world. Measuring the impact and quality on peoples lives beyond the shallow meaningless metrics for public service is critical.
if the NHS doctors was measured on the impact of healthcare not number of people they saw in one day?
If programmes were focused on genuine impact to peoples lives not filling time with meaningless filler?
If libraries could see the long term impact of the people who did their research years ago and made critical decisions about drugs use years later? Like myself!
But this is just the start of the journey…
This is big research and something we are not doing alone. If you are doing similar get in touch, we could all make a difference! Noticeable initiatives include Nicola Sturgeon’s TED talk recently.
We live in incredible times with such possibilities that is clear. Although its easily dismissed by looking at the state of democracy around the world and closer to home. To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”
With a focus on new models in business, technology, society, policy, processes, etc. I present my public service internet newsletter.
Ian thinks: Mozfest moving out of London a few days before Brexit is ominous, however the strategy of moving location every few years is a good idea for all including Mozilla. Learn more and get involved
The internet has enormous potential to be a force for public good, with many initiatives working to create an open, inclusive and trustworthy network. PublicSpaces.net and BBC Research and Development have worked together to organise this one day conference at MozFest House during Mozilla Foundation’s week-long open internet festival. It will explore ways in which we could make a new internet that strengthens the public domain and deliver public value online, in line with PublicSpaces commitment to providing a digital social platform that serves the common interest and does not seek profit.
Our topics for the day include
Public-Controlled Data (presented by BBC R&D)
Equal Access for Everyone (tba)
Healthy Digital Public Sphere (presented by Mozilla)
Public Service Networking (presented by PublicSpaces.net)
It was clear to me back when I first spoke to Nottingham University about the databox project, it was something different, a possible way forward following the newly established HDI principles. It was tricky to understand (and you get that sense in the Gizmodo piece) but the box infrastructure kept everything honest. If you told me 4 years later after I first published the ethics of data videos.. I’d be debating with Tim Burners-Lee about the merits of Databox vs Solid at Mozfest 2018… I wouldn’t have believed you.
I look forward to seeing where things go next with Databox/BBC Box, this for me is the BBC embracing the change and doubling down on its public service. But lets not forget the other experiments using databox at their heart as they are also part of the change.
Some bits I found amazing to read, especially since the united states’s public broadcast networks are so crippled. This says it all..
Americans like public media. NPR still consistently ranks among the most trusted news sources. Likewise, Americans have rated PBS among the most trusted institutions in the United States for the past decade and a half, according to polls conducted on PBS’s behalf. But these services operate in an increasingly challenging environment. Government cuts have forced public media to become far more dependent on listener contributions, sponsorships and private donors. These organizations have had to chase audiences migrating to private platforms along with the rest of the media, meeting audiences “where they’re at.”
To their credit, public media have made an impressive effort to upgrade on a dime. PBS states that its Digital Studios division averaged more than 38 million views per month on YouTube. NPR recently co-published a report about the promise of smart-speaker devices such as Amazon Echo for audience growth.
Rather than let public broadcasters who have accrued so much public trust languish — or, worse, be co-opted by a tech industry that has a vast interest in how its portrayed — both our federal and state governments need to play a more active role in public media’s health and digital future.
What the Internet needs is a fresh infusion of public media, properly funded and paired with federal policy that puts the public interest first.
Reading this piece, further reminds me why the public service internet research work is so critical. Without public media, we are lost. Can’t even really imagine what it must be like working for PBS and NPR consistently being knocked and sliced down. I mean the BBC has troubles but not like these (yet).
I had the pleasure of being on the panel of re-decentralising internet at Futurefest, last summer. (when England was still in the world cup and the weather was super warm) Feels like so long ago. I’m quite glad its audio only because I was sat in the sunshine sweating a lot!
The internet isn’t where we want it to be. With power increasingly centralised in the hands of very few players, citizens have little say in where we want the internet to go next. But challenging existing dynamics won’t be easy: we find ourselves caught in the crossfire between the dominant American models (driven by Big Tech) and the increasingly powerful Chinese model (where government reigns supreme). Is there scope to create a third, European model, where citizens and communities are in charge?
In this session, we discuss alternative trust models for the internet. This session is part of the European Commission’s Next Generation Internet initiative. We will hear from Manon den Dunnen, strategic specialist at the Dutch National Police, Ian Forrester, Chief Firestarter at BBC R&D and Marta Arniani, innovation strategist and founder of Futuribile / Curating Futures. Chairing will be Katja Bego, senior researcher at Nesta and coordinator of the Next Generation Internet Engineroom project.
Occupants of third places have little to no obligation to be there. They are not tied down to the area financially, politically, legally, or otherwise and are free to come and go as they please.
Leveler (a leveling place)
Third places put no importance on an individual’s status in a society. Someone’s economic or social status do not matter in a third place, allowing for a sense of commonality among its occupants. There are no prerequisites or requirements that would prevent acceptance or participation in the third place.
Conversation is main activity
Playful and happy conversation is the main focus of activity in third places, although it is not required to be the only activity. The tone of conversation is usually light hearted and humorous; wit and good natured playfulness are highly valued.
Accessibility and accommodation
Third places must be open and readily accessible to those who occupy them. They must also be accommodating, meaning they provide the wants of their inhabitants, and all occupants feel their needs have been fulfilled.
Third places harbor a number of regulars that help give the space its tone, and help set the mood and characteristics of the area. Regulars to third places also attract newcomers, and are there to help someone new to the space feel welcome and accommodated.
A low profile
Third places are characteristically wholesome. The inside of a third place is without extravagance or grandiosity, and has a homely feel. Third places are never snobby or pretentious, and are accepting of all types of individuals, from several different walks of life.
The mood is playful
The tone of conversation in third places are never marked with tension or hostility. Instead, they have a playful nature, where witty conversation and frivolous banter are not only common, but highly valued.
A home away from home
Occupants of third places will often have the same feelings of warmth, possession, and belonging as they would in their own homes. They feel a piece of themselves is rooted in the space, and gain spiritual regeneration by spending time there.
Don’t get me wrong some of it did make sense but I felt like they were shooting the messenger not listening to the message. Now to be fair I was listening in the shower and getting ready; so may have missed some key parts while washing my hair. But by the end I was shouting out loud, have they never heard of the Quantified Self?
The point of time well spent isn’t about Tristan dictating some rules from on high. Its meant for us to question our relationship with ubiquitous connected technology and the way the companies behind them influences our lives.
Berners-Lee warned of “two myths” that “limit our collective imagination” when looking for solutions to the problems facing the web: “The myth that advertising is the only possible business model for online companies, and the myth that it’s too late to change the way platforms operate. On both points we need to be a little more creative,” he said.
“I want the web to reflect our hopes and fulfil our dreams, rather than magnify our fears and deepen our divisions,” he said.
Berners-Lee has always maintained that his creation was a reflection of humanity – the good, the bad and the ugly. However, his vision to create an “open platform that allows anyone to share information, access opportunities and collaborate across geographical boundaries” has been challenged as the web has become more centralised.
Its very much why I was interested in space wrangling the decentralised space at Mozfest last year. Centralised power corrupts I maintain. Tim is right we need a better vision but rather than spend all that effort trying to reform a horribly broken system of corruption, greed and power. Make an viable alternative which makes the existing model obsolete… (love Buckminster for this great quote)
Its time to build a public service internet which maintains its values, diversity and distributed nature of the public; as an alternative to whats currently seen as the whole internet… We don’t need a new internet, we need competing services with different business models which can talk to each other and give options to the people.
You want a private park which is nicely maintained and don’t mind paying for the privilege? Fine. But if you want a park which is public and has a lively community because its free to the public due to taxes. Fine too. Similar to health care, libraries, transport in Europe, you can pay but there is a baseline.
Critical when thinking about the digital divide and the next 1 billion people.
This still leaves a gaping “digital divide” that exacerbates existing inequalities: you are more likely to be offline if you are female, poor, or live in a rural area or a low-income country.
“To be offline today is to be excluded from opportunities to learn and earn, to access valuable services, and to participate in democratic debate,” Berners-Lee said. “If we do not invest seriously in closing this gap, the last billion will not be connected until 2042. That’s an entire generation left behind.”
Two years ago, the UN declared internet access to be a basic human right on par with clean water, shelter, food and electricity. However, in many places, getting online is prohibitively expensive – the cost of 1GB of mobile broadband in Malawi is more than 20% of the average monthly income. In Zimbabwe, it is nearly 45%.