The tale of Amazon and the imported Qnap Nas

2 Qnap NAS boxes
Which one is the grey import?

I have almost no words for what’s happened recently with my Qnap NAS.

I decided a while ago that it was time to replace the server in my bedroom with a QNAP NAS. I had it with the heat during the summer and frankly it was long overdue. Plus a few people recommended them to me, plus pointed me at NAS compares. I bought the NAS from Amazon.co.uk as it was the cheapest by about 100 pounds, plus they had the 8gig version of the TS653D. Almost everywhere else had a 4gig only version. I knew I needed a bit of memory as I was going to replace my ubuntu server, which ran at 45-70c depending if it was transcoding for plex.

I bought the NAS from Amazon.co.uk https://www.amazon.co.uk/gp/product/B0896YVN5L. There was no mention this was coming from America as a grey import. After I bought it I noticed it came from Texas, USA with via UPS and it took about 10 days. I didn’t think too much about it once it arrived, got it set up and moved all my data over (this took weeks!). However when I tried applying for the 5 year extended warranty thats when things got interesting.

5 years of warrenty

Having applied to Qnap, answered their questions, I sent them the invoice which I got from Amazon. However Qnap replied with.

From the invoice, this is sold by Amazon Export Sales LLC, and the customer also pay the import fee, the customer should know the unit is not from local distributor.
The note says: “Only products that are sold and purchased from the same region are eligible for a warranty extension.”. 

Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.

We went back and forth for a while but I got back on to Amazon. They insured me the NAS is a UK model. Qnap of course were not budging, the serial number wasn’t right and regardless if I bought it form Amazon.co.uk it was a grey import. I did think it was strange it was coming from America but I just thought it was where the stock was from. Plus Amazon kept confirming its a UK version.

Then finally I got into an exchange with Amazon customer services.

10:53 PM QNAP won’t provide a warranty for the NAS because its not a UK/EU NAS I bought it through the amazon.co.uk with pounds but say its a US version
10:54 PM Rizzwan | I can see it is Amazon global store order. Allow me a moment to connect you with them for further help.
10:55 PM Global order? I bought it through amazon.co.uk

Then Rizzwan was replaced by Tamsyn…

10:55 PM Tamsyn has joined and will be ready to chat in just a minute. Tamsyn | ​This is Ta​mmy from Amazon. ​ I’ll be assisting you.​
10:57 PM Here is the email I got from QNAP… (same as above)
11:00 PM Tamsyn |  Yes it is from a UK distributor
11:01 PM I need something from Amazon to prove this, as QNAP won’t extend the warranty otherwise I have given them the invoice already
11:03 PM Tamsyn | what is the for the return ?
11:05 PM I don’t understand?
11:05 PM Tamsyn | what is the reason for sending the item back ?
11:07 PM I can’t get a extended warranty for the QNAP NAS
11:08 PM Tamsyn | Reason I’m asking is because I can refund you
11:09 PM Its a sub £1000 device and want to make sure it doesn’t go wrong, so the extended warranty is important Can I exchange it instead? because all my data is on the device now
11:09 PM Tamsyn |  cannot exchange
11:10 PM Do you have anything else I can send to QNAP to prove its a UK/EU version? They want proof – “Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.
11:12 PM Tamsyn | We can send them an email what is the email
11:13 PM Its done through their support forum- as the email is no reply – noreply@qnap.com. If you can send me something I can try and get a email to send to them I’m sending them this… “I am talking with Tamsyn | Customer Service Amazon.co.uk and they confirmed it is from a UK distributor – Tamsyn is asking for an email address to forward you details of the UK distributor”
11:17 PM Tamsyn | yes that is fine
11:17 PM Is there a email I should ask QNAP to contact you on?
11:18 PM Tamsyn |  yes
11:18 PM Thanks… you understand why I don’t want to send it back but I really want to get this sorted out because I want to keep it for at least 3 years 11:19 PM Tamsyn |  Yes I understand 🙂
11:19 PM Thanks QNAP are slow to reply, so is there a way of holding the return based on the outcome of this conversation with QNAP They usually take about 2 days to reply
11:20 PM Tamsyn | okay that is fine
11:24 PM Thanks, and I guess once I hear back from QNAP I join this chat again Just for reference I’m talking with Gerry ********* from QNAP… “From warranty information, it shows the NAS unit was sold from Amazon US and not Amazon.co.uk
Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.

Then out of nowhere Tamsyn was replaced by Collen…

11:30 PM C Collen has joined and will be ready to chat in just a minute. Collen | Customer Service Hello, Ian Please note this was a global store order Sold and shipped by amazon US Order Placed: Tuesday, 3 November 2020 (GMT) C
11:33 PM Hold on Tamsyn said it was sold from a UK reseller a moment ago
11:34 PM Collen | Customer Service Please look at email from Tuesday, 3 November 2020 01:51 (GMT) C
11:39 PM Collen | Customer Service Global Store Amazon Marketplace order with Amazon Export Sales LLC C
11:45 PM Collen | Customer Service Do you wish to return the item for a refund? C
11:45 PM I would like to do an exchange as I am using the NAS, Ok I see it says Amazon Export Sales LLC This was not clear on the site when I bought it.
11:48 PM Collen | Customer Service We can only refund a USA item only on return We cant replace it C
11:48 PM Right I see, can I get a UK version then return the old one?
11:49 PM Collen | Customer Service Yes C
11:51 PM This was not clear at all when I bought it on the site
11:51 PM Collen | Customer Service However you will need to re order C

So in short Amazon mislead me by never making clear this was a grey import QNAP NAS. Yes when I got the invoice, I could see it was coming from Texas but it was too late by then. Simple as this, customer service lied to me and to QNAP.

Cheeky!

In the end Amazon/Collen did send me the return details and I had 7 days to return the QNAP NAS back to Texas. Annoyingly I had to print the return slips and I don’t own a printer, luckily colleague Jimmy helped out by printing them out for me. In the mean while I got in touch with QNAP, they pointed me in the direction of Scan.com and I was able to buy and get almost the exact same model sent to the next day. I say almost exact because I opted for the 32gig version as I was considering add more memory anyway and this would save me a lot of hassle.

Telling enough, Scan.com when I called them to confirm the speed of delivery, told me a few other customers have had the same problem with Grey imports sent from America and bought from Amazon.co.uk.

With the clock ticking, I was worried it was going to take forever to move everything across but I found it was super quick when I found this guide to move from one device to another. Pretty much start the NAS, update the firmware and slot the disks in the same slots. The migration took about 2hours in total, which is amazing. I was wondering about taking time off work to get this sorted but there was no need.

QNAP nas's
Which one is UK and which one is American?

Just enough time to take some pictures of them side by side then box up the grey import/amazon one, add all the labels then take it to the UPS drop off which just happened to be in China town. Can’t tell you why I didn’t get a taxi or take the tram half the way there, but it was certainly a work out for my lockdown arms.

4 weeks later I received my full refund from Amazon.co.uk and I’m sitting pretty with my QNAP NAS with 5 year warranty.

What have you actually done for #blacklivesmatter?

Black lives matter brand responses from twitter

Been looking at ways to keep an eye on what all these companies who claim to be antiracist and support . I found this piece from wired.

Its good but what we really need is a collaborative database like airtable, of all the pledges of support.

Black lives matter brand responses from airbnb

The best I have found is this slide deck from Lexie Pérez, Julian Cole, Stephanie Vitacca and Davis Ballard.

As protests and unrest have taken over the U.S. and other parts of the world –  brands rushed to speak out and align themselves with anti-racism.

We’ve gathered 100 + examples of brands responding to the Black Lives Matter movement. We’ve highlighted their responses, their actions and some reactions.

Black lives matter brand responses from linkedin

Its huge with about 130 companies covered from  Fashion, Retail Luxury, Technology, Sports & Fitness, Finance, Food & Restaurants, Entertainment & Media, B2B, Gaming, Advertising, Agencies, and Beauty & Health.

There’s some really shocking insights in there including these

Black lives matter brand responses from MarvelOdd one because Disney pledged $5 million to support nonprofit organizations that advance social justice, beginning with a $2 million donation to the NAACP. You would have thought Marvel would echo this?

Black lives matter brand responses from BeatsNow this lack of action was a surprise….!

Black lives matter brand responses from Facebook

This reaction was not!

Sure there must be some way to turn this great store of information into something we can use to keep the companies accountable in 3/6/12/18 months time? The data is there and I’m sure the authors won’t mind if its used for accountability…

After all that hunting for new headphones, Bose make good

Black Bose on ear headphones

After all that time trying to get new headphones, after the problems with my 4 year old Bose on-ear headphones… I contacted Bose Support on Twitter and after a long direct message conversation they agreed there might be a problem with the battery.

I sent it to them earlier this year and just before xmas, they sent me the Bose triple black on ear headphones, as they didn’t do my original on the ear ones anymore.

IMG_20191229_121624

Not a bad result for 4 years of headphone use. Very glad I registered my headphones with Bose after coming back from Tokyo, just wish I contacted them earlier and saved myself all that hassle. Thanks Bose support for everything.

I’ll keep my other ones but really happy to not have noise cancelling as default now. Not ideal for walking the streets of the UK.

Dyslexia the reality of daily life…

IMG_1425

I had drafted this blog for a while now and rewrote it a few times, then I read Chris’s blog post about Aspergers and decided it was time  to post it and be done thinking about it. I’m split the post up. This one about daily life. The other about love. Of course they both intersect.

I am a proud dyslexic, I came out (as such) along time ago and even have it in my blog subtitle. I write openly, hoping this will encourage the many other dyslexics and generally more neurodiverse people to come out (in lui of a better word).

From the start

I always knew I was different when I couldn’t spell short words, the lessons made little sense and I was easily distracted by other stuff. The words had a code/pattern which made no sense to me. By the time of primary school, it was clear something was different about me.I couldn’t follow peoples voice directions without translating it into a map or something visual.

Tying laces, ties or knots was a small nightmare mainly due to trying to remember which hand is left and which is right. Because of this I became slightly ambidextrous which would confuse things further

My primary school  did send me for dyslexia testing but I never finished it and so my dyslexia wasn’t officially diagnosed till over 10 years later at Ravensbourne College while trying to write my final year dissertation. This means I had no help, allowances or support all the way through secondary school and most of my college life.

Reading was also difficult for two reasons. The line lengths and the words. My mum would regularly take me and my sister to the local library and I managed by reading lots of non-fiction.

In that period of time, the seed was set in my mind and I read up about dyslexia and found coping mechanisms which centred around using computers to remember everything I couldn’t remember or spell. I bought a  2nd hand HP 200LX pocket computer with my saved up paper round money and used for lots of things. That was my first and I followed that with the Compaq Areo and Ipaqs.

Time management

I am notoriously bad with time. But thats only half the story. The reason why I’m so bad is because I tend to pack a lot in. To give you an example.

I live all of about 10mins walk from the Piccadilly Station (the major station for Manchester) Knowing its only 10mins away I tend to leave about 15mins before the time of the train leaving, I should really leave 20mins before to be sure. But what typically happens is knowing I can make it in 10-15mins, I end up doing stuff right up to the last minute I can leave. Maybe I can send off a few more emails, put bleach in the toilets, empty the recycling, etc, etc. With that I end up rushing to catch the train.

The way I see time is more elastic than others and this does seem to be dyslexic trait.

Time management is very difficult, if not impossible for many Dyslexics.   This is not due to them being lazy, thoughtless or uncaring. Dyslexics are right-brain dominant thinkers and live in the present. The past and future belong to the left-brainers.

A Dyslexic tends not to look at their life in any kind of a systematic way. They are often called “free spirits”, “flighty” , “unfocused” or “easily distracted” .

Welcome to the flow

I also tend to get fully immersed  in things and tend to forget about time as I enter the flow state. Luckily the flow state tends to be with other people as we bounce ideas around.  So its not directly responsible for missing the train most of the time but there are many times when chatting with somebody or some people, that time will just slow down and I wont even realise what time it actually is, meaning I’ll miss the last train or bus home.

Flow is a interesting state and there are certain people I feel the flow with more than others. The other night at a party I was pleasantly surprised to meet a women who I suspected was dyslexic but look through her book shelf confirmed it. We talked till 3am and to be honest could have talked the rest of the night easily. Insert joke about two dyslexics in a cafe never leaving.

I’m curious about everything and find creative people  quite attractive (this is where the sapiosexual stuff comes). I do find people concreted in reality a bit boring and tend to ignore them a little. I find these people too straight-laced and too conformist for my thoughts. I am not conformist… I’m black, I’m dyslexic and a self confessed geek. I have found my as a bit of spokesperson for the all of those things at times in my life. People come to me with stereotypes in mind and I break them in half. I won’t lie, I kind of enjoy the look on their face when I challenge their stereotypes.

Know thy self is what they say, and to be honest through my life experiences I do know who I am.

Working with dyslexia

I feel my mind is consistently on the go, bouncing from concept to concept. A few people in the organisation, have said “we pay you to think” and I frankly that plays to my strengths.  I am so grateful to be in a job which fits but I know so many dyslexics people who struggle with their job positions.

BBC R&D is very academic and frankly I haven’t chosen a  academic course for my life. Luckily the research world is in the middle of being radically changed by the internet (like most things) and this means conceptual thinking and collaboration is better treasured. If I had applied to join the department in the past, my cv/application would have been binned. But I was adsorbed into the department with my position as BBC Backstage.

I find work is full of people who are bound by the tangible and my unique selling point is the intangible, forward thinking and the essential need to collaborate. This why I partly find academic papers interesting (building on other ideas) and ever-so backwards (why are they so hard to write?)

I have little time for non-collaboration, I actually think every project I have ever done in BBC R&D, have been done with an external organisation of some kind. Information security love me, as I use tools which have collaboration baked in. They must have a fit every-time I try something new but I do take security seriously and struggle through end user licence agreements to understand whats really going on.

Literacy, language and memory

This is the stuff everybody thinks about when they think about dyslexia but there’s other elements which you may not think about. Consistent with most dyslexics my short term memory is bad. Trying to remember a phone number, ip address or email is a little nightmare. I changed my voicemail to reflect this issue.

Reading out-loud from a book or text is a nightmare I don’t have to visit too much since leaving school. Sometimes I forget the problem till I get up and start reading. For example I read a chapter from my book in a get together and the feelings of trying to do it came flooding back. Its the reading and speaking outloud, its not being in front of a small number of people or talking. I do that all the time and learned to ditch speaker notes and find my own style which just happens to be best practice for presentations.

Learning a different language is painful to say the least. I don’t know if its a dyslexic trait but I have such a hard time trying that it seems almost pointless. Thankfully the technology has my back, as I found out in Tokyo.

The future is intangible

I am seriously blessed to born in a age where whats in your head isn’t a sign of intelligence. However not everybody has got the message yet.  The nature of business has changed and being authentic and collaborative is key. Its also very clear a diverse workforce is better than a monolithic workforce.

I met a woman once who wrote a academically sound paper as a series of videos. She passed her PhD with the series of videos and her fight to get it accepted is something I’m not unaccustomed to.

I’ve had to fight for many things in my life and to be honest I will never go down without a fight. Being dyslexic is a card which I was dealt and there are advantage and disadvantages. Especially when it comes to my social and love life…

Could I imagine life not being dyslexic? Heck no!

(To be continued soon…)

What is Fitbit trying to do?

new fitbit permissions

For a while now, I have been declining the fitbit upgrade on my Android devices. I kept tweeting fitbit to ask why on earth my digital pedometer needs access to my SMS, Camera and Location?

I can imagine, Location is passable but SMS and Camera? Really? I voted with my feet and kept the upgrade on hiatus till I heard a reason why.

Finally I got a message from Fitbit support…

So basically fitbit is trying to break its way into the wearable market with phone and messages notifications?

I think I’ll hold off on upgrading even longer now. I’m sure you can turn it off but I’m just not interested, especially since I have the pebble smartwatch which already does this and so much more.

I am calling you from Windows… Oh really?

Ars Technica has a great piece about the scammy calls I sometimes get when I pick up my house phone (currently broke).

When the call came yesterday morning, I assumed at first I was being trolled—it was just too perfect to be true. My phone showed only “Private Caller” and, when I answered out of curiosity, I was connected to “John,” a young man with a clear Indian accent who said he was calling from “Windows Technical Support.” My computer, he told me, had alerted him that it was infested with viruses. He wanted to show me the problem—then charge me to fix it.

Thankfully somethings happening to stop this scam

This scam itself is a few years old now, but I had not personally received one of the calls until yesterday—the very day that the Federal Trade Commission (FTC) announced a major crackdown on such “boiler room” call center operations. The very day that six civil lawsuits were filed against the top practitioners

Its a shame Ars Technica didn’t record it, but of course I did, twice…!