Month: March 2021

Its the Mozilla Festival, but not as we knew it…

At the start of March, the Mozilla Festival 2021 started for 2 weeks of Mozfest joy. Unlike previous years this was the year it went completely virtual. There was a lot of concerns how it would work in a virtual space? But we didn’t need to worry, it kinda worked.

I got a early bird ticket so the schedule was opened up to people like me. It was extensive and downloaded all the calendar events for sessions I was interested in. Unfortunately I missed the book a seat part and when I went back weeks later most of it was booked up (my own fault).

My calendar 8-14 march
My calendar during the first week of Mozfest

The Mozilla team worked very hard to keep the feel of Mozfest with a central place to start (the Plaza), the schedule with all the sessions, a number of social spaces (Mozilla slack and spacial chat), skill shares everyday and art/media tracks running throughout the whole 2 weeks. It was full on, just like Mozfest always has been. Its FOMA overload, but don’t worry there is a help desk – which seemed to be almost 24hours a day via slack.

I did go into a couple spacial chats and check out a skill share but most of my time was sat on zoom and many miro boards during sessions. To be honest I have a love hate relationship with miro but I finally got around to half liking it once I spent time with it for my own session. I did find miro bugging me to signup kind of annoying however.

My mozfest Adaptive podcasting miro board

One shame this year was the Mozhouse events seemed to be dropped from the schedule. This meant the publicspaces conference was missed from the schedule, although it was scheduled around Mozfest months ago. The festival has always been a big magnet for people and the 3rd party events which sit around the festival for example 2 years ago.

Because Mozfest was over 2 weeks, I paced myself and made the decision to carve out time for the festival. It was a good idea as my working hours were running to about 10hrs a day. Luckily most of the sessions had a hour break between them, allowing time to catch up with emails, slack and other work stuff.

Sessions

Sessions ran from a early 7am – a late 11pm GMT, hopefully catching a lot of countries around the world. I imagine over that 14hours, only New Zealand might have been tricky to attend sessions?

I ran a workshop/session during the 2nd week, which was interesting as chrome took down most of my display in a GPU bug I reckon. There was also the neurodiversity art work but I didn’t get enough entries to make something interesting unfortunately.

The advantages of neurodiversity

In total I went to 45 sessions. Here are some of the highlights in the sessions I went to.

Lasting thoughts

The 2 weeks of Mozfest was great. It was a shame some of the sessions which claimed to be full were not. I noticed this changed a little bit later but I missed the social aspect, which slack and spacial chat just doesn’t cover. I quite liked the vibe of BarCampManchester 10 which could be done if narrowed down by the spaces. I noticed Creative AI had aspects of this but its something which could apply more widely if next year is the same?

There is a question which came in 2017 when Mozilla picked Slack over Matrix & Mattermost (which they were using internally). The questions comes up again, about using Zoom, Miro, Slack, etc. Like the publicspaces conference, balancing the practicalities with the  values is hard work. But maybe next year if its virtual/hybrid, Mozilla could really lead the charge here.

When I first knew it was going to be 2 weeks (well really 12 days), I gulped but it worked out well. I never felt rushed and having most of the sessions recorded is super handy, as I’m finding now watching the ones I missed (plus I found the youtube secret playlist which means I can easily watch them back on my chromecast). Not every session was recorded of course and its a little strange when the breakout sessions happen. Ideally the recording should have been paused but the whole festival is community focused and I’m happy its not clean cut because that would have gone against the ethos of the Mozilla Festival.

Talking about the community, it was great to see a minimal amount of sillyness/zoombombing. Also the welcoming of so many different people, cultures, languages, etc. This was also the year when neurodiversity really kicked into high gear!

Where does the festival go from now, is a big question…

I’d like to see a hybrid conference next year. I certainly want to see a combination of the reach of Mozfest 2021 with the social parts of the last 10 years. However, please Mozilla keep the pretext system as it worked so well and hopefully we can finally have a permanent record of all the sessions over the years (one of the things I quite liked about using Github)

Big thanks

Massive thanks to everyone who made the virtual festival so good (especially looking at you Sarah & Mark!). Those working behind the scenes making sure things run smoothly. To all those spacewranglers who likely didn’t know if it was going to be in person, hybrid or virtual. Of course all those people who ran the sessions.

Really making good on ethos of… Arrive with an idea, leave with a community!

Understanding the effects of consumerism

Got to give it to George Monbiot, in 5mins he sums up so much which is wrong with the consumerism. I did wonder where he was going with the Salmon but in 5mins it was a take down of our capitalist society.

I never got the cult of celebrity, even the cult of sport really. Yes I thought Micheal Jordon was amazing but couldn’t give a rats what they put their name on.  Maybe that attitude also applied to the online world, where I’m not so bothered about popularity and therefore not interested in celebs or follower accounts.

Can’t quite put my finger on what happened in my younger age which drove this in me but glad it happened.

We need to talk about Asian hate crime

Don’t think its just America…!

In the early days of covid19, I can’t tell you how many times I heard people attach China to Covid19, like that was ok?!

No its not ok and its disgraceful as it paves the way for all those hate filled people to pipe up thinking there inner thoughts are now acceptable. Its not and never should be! This is a hate crime and should be tried with the gravity it deserves.

We generally need to stop this, for example naming the variants where first identified. Kent, South African, Brazilian variants. Nothing good will come from this! I understand its easier to say than variant B117 (the one first discovered in Kent) but zero good will come from this… I promise you this.

Publicspaces: You are not alone, join us…

I have been asked by friends and family what I do and I reply with a number of research questions. One of them boils down to researching what is the public service internet? When you start to break this down, theres a number of aspects including the physical network, protocols, apis, etc. But theres also the network of collaborators.

One of the collaborators I work closely with is the mainly Dutch publicspaces collective. I’ll be honest they are a amazing group of people and recently worked directly with them on the publicspaces conference as mentioned previously.

I share the interview with GJ which was filmed just before the conference, as a nice summary of Publicspaces but you should read the manifesto.

The Publicspaces conference kicked off in fine style. Originally Thursday 11th March was the European conference with Friday 12th March being the Dutch one. However things changed, which worked well. Heck I even learned a tiny tiny amount of Dutch during the conference, while managing a panel and taking part on another one.

The conference was excellent and you can see all the videos for all the sessions by clicking the one which sounds interesting. Some of my favor sessions include the keynotes chaired by the incredible Marleen Stikker, building connections, failed encounters and meet in the middle.

One of the main outcomes of the conference was for it to be a start of journey, in the Mozilla/Mozfest words… Arrive with an idea and leave with a community.

I personally have reached out to a few of the speakers and people in the community since the conference including Melanie Rieback. The community came together and we are now hanging out on Matrix.org under #PublicSpacesInt.matrix.org. We also started putting together the map of the network, which is ongoing work. There is also a special meeting happening on the 9th of April following the panel around the need for a digital European publicspace.

Found any of this interesting? Join a growing worldwide community on matrix (not just the Netherlands or even Europe).

Single shot Covid vaccine on its way here

As I have said many times before, happy to have a Covid19 vaccine and happy to wait, but fearful of the actual injection having trypanophobia. One thing I have been keeping an eye on is the one shot vaccines. The thought of having a needle stuck in my arm twice in less than 4 months is absolutely terrifying make no mistake!

Then this week I heard some good news.

Johnson & Johnson applied for vaccine approval in UK late last week
The UK has already secured 30 million doses of the vaccine.

30 million is great but its unlikely I will get the choice, plus I do need to look at the allergy side of the new vaccines.

I know there is lots of debate over the efficacy of the vaccine, but I don’t think everybody understands what this really means.

Understanding makes all the difference

What a difference the police reaction to the vigil of Sarah Everard.

blm protest in bristol

Last year in Bristol with the statue of Carlton

Speaking on a live webchat, the Avon and Somerset Police chief constable said he “doesn’t condone any criminal activity” but intervening would have “risked a violent confrontation”.

Reclain the streets

Last week in London in Clapham Common

The Met Police chief has said she is not considering her position, after the force was criticised over its handling of a vigil for Sarah Everard. Officers handcuffed women and removed them from crowds on Clapham Common in London on Saturday.

The big difference is cultural and emotional intelligence. I seriously don’t understand how the police thought, it would be a good idea to arrest women during a vigil against the death of a woman who was killed at the hands of a police officer!? Someone in the Met police team should have said turned to the chief and said “don’t you see the tragic irony in this all? We need to rethink our tactics here”

I know these are isolated cases but I was thinking this while watching

Presentation problems with Ubuntu, think I might have found the problem?

I have no idea why or what happen, but this is likely the 4 or 5th time my Ubuntu machine has become unstable while presenting live on zoom.

Tonight I gave a presentation for the Mozilla Festival about adaptive podcasting. I did some tests because I wanted to see if I could switch the audio from my headset mic to the Android phone running the app. Things were not working, so I decided to use the audio captures instead. Everything was fine, presentation in Google Chrome using google slides and Miro in Firefox for the workshop portion later. Zoom for video sharing.

Everything was smooth then I started Chrome in presentation mode but remember I need to turn on auto-generated subtitles. I switch to Zoom on my second screen try and turn it on but everything refreshes and freezes except my mouse cursor. The camera light is still on and sound is working (both mic and audio). I am forced to run the whole hour long workshop with no access to my slides, zoom or anything else. So I freestyle it.

I remembered a few times before something similar things happening while giving a presentation at Agile Manchester, UCD gathering, Immersive Arts Lab 8 and last week at the publicspaces conference. However the difference has been the laptop had paused for a short while (couple of minutes) before returning to normal state. This time I ended up rebooting the whole laptop.

Thinking about the circumstances of the other times, I suspected it might be Zoom but then its happened with Hopin too. It can’t be the laptop because I now I have a brand new laptop and although they are both Ubuntu the first three were Ubuntu 18.04.3 LTS. While I was running Ubuntu 20.4.2 LTS for the publicspaces conference and Mozilla festival. This leads me to the other common element which is Google chrome, which I use because its google slides (I tend to only sign into my google account with chrome).

Then I found problems with Chrome and fullscreen.

Even if its not quite right, I’ll be testing running Google slides from Firefox instead.

One upside of todays presentation is the amazing response I got from people on the call who really enjoyed the pure storytelling. Although I am glad for my co-host, having shared the slides and miro whiteboard right at the start.

Big thanks to everyone and the lovely words people have shared with me.

How have I never come across Melanie Rieback?

One of the many highlights from the excellent Publicspaces conference today was discovering Melanie Rieback.

Everything I thought about after seeing the first dotcom/bomb era and seeing many friends chasing the dream of Silicon Valley’s unicorn. I struggled to come up with an alternative to the completely unsustainable growth charts going up and to the right. A few times I would talk about something which sounded closer to social entrepreneurship and Bcorps, and won’t lie drove my decision to work for a public company.

Melanie alongside Ethan Zuckerman talked about what it means to be truly disruptive. As you can imagine, its not the startup unsustainable formulaic pipe dream which every startup team/creator is hard sold.

Seeing post growth entrepreneurship, there is a lot here and speaks volumes to the work BBC R&D around sustainability and human values. I found this post a good summary, especially starting with Doughnut economics which I recently read and recommend.

The problem with exponential growth

The economist Kate Raworth makes beautiful analogies with nature in her book Doughnut economics. She says for instance that any living organism – let’s say a tree or a dog or a child – grows very quickly, almost exponentially at the very beginning of its life. At a certain point in time that growth starts to flatten off. Then it stops growing and starts thriving. If that tree wants to keep growing even though it already has reached its maximum size, it drops seeds. Then these seeds can grow again until they reach their maximum size. And so on. If this is how nature does it, why should it be any different with our businesses?

Exponential growth curve

This exponential curve is ubiquitous. You will find it in every MBA programme, every start-up incubator, pop culture, etc. It is very hard to get away from this curve. It’s the Silicon Valley model of entrepreneurship. There are three parts to this model:

  1. Capital
  2. Scaling
  3. Exit

I’m coming around to the notion, scale is the enemy of humanity. and likely fits in the unknown unknowns?

Like Kate Raworth who calls herself the rouge economist, I can see why Melanie Rieback’s ideas for post growth entrepreneurship doesn’t go down well with startup incubators, investment angels and VCs.

Looking forward to making the rouge/alternatives the everyday!

 

We got to do better than this… Webcam covers

Camera cover on the new XPS13
How attractive on a new laptop

I agree this is a privileged thing but I got a replacement for my aging Dell XPS 13 work laptop. Another Dell XPS 13 but the updated version with much better support for Ubuntu. Its a great machine!

Dell XPS13 with that camera cover
My Dell XPS13 with that SD card, I mean camera cover sticking out

One thing I did look forward to was the new position of the webcam from the hinge alongside the keyboard. To the top of the screen like most laptops. There is a problem however, as the bezels get smaller the camera covers are not keeping up.

This isn’t just my new Dell XPS but also the Chromebook I got last year.

Chromebook camera cover sticking out
Looks like there is a SD card sticking out of my Chromebook

I gather there is sticker packs which don’t leave that usual glue stuff, which I’ll give a try but I certainly feel like I’m putting a plaster (literately) on a much deeper rooted problem. Camera should never be possible to enable without the light coming on full stop.

The tale of Amazon and the imported Qnap Nas

2 Qnap NAS boxes
Which one is the grey import?

I have almost no words for what’s happened recently with my Qnap NAS.

I decided a while ago that it was time to replace the server in my bedroom with a QNAP NAS. I had it with the heat during the summer and frankly it was long overdue. Plus a few people recommended them to me, plus pointed me at NAS compares. I bought the NAS from Amazon.co.uk as it was the cheapest by about 100 pounds, plus they had the 8gig version of the TS653D. Almost everywhere else had a 4gig only version. I knew I needed a bit of memory as I was going to replace my ubuntu server, which ran at 45-70c depending if it was transcoding for plex.

I bought the NAS from Amazon.co.uk https://www.amazon.co.uk/gp/product/B0896YVN5L. There was no mention this was coming from America as a grey import. After I bought it I noticed it came from Texas, USA with via UPS and it took about 10 days. I didn’t think too much about it once it arrived, got it set up and moved all my data over (this took weeks!). However when I tried applying for the 5 year extended warranty thats when things got interesting.

5 years of warrenty

Having applied to Qnap, answered their questions, I sent them the invoice which I got from Amazon. However Qnap replied with.

From the invoice, this is sold by Amazon Export Sales LLC, and the customer also pay the import fee, the customer should know the unit is not from local distributor.
The note says: “Only products that are sold and purchased from the same region are eligible for a warranty extension.”. 

Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.

We went back and forth for a while but I got back on to Amazon. They insured me the NAS is a UK model. Qnap of course were not budging, the serial number wasn’t right and regardless if I bought it form Amazon.co.uk it was a grey import. I did think it was strange it was coming from America but I just thought it was where the stock was from. Plus Amazon kept confirming its a UK version.

Then finally I got into an exchange with Amazon customer services.

10:53 PM QNAP won’t provide a warranty for the NAS because its not a UK/EU NAS I bought it through the amazon.co.uk with pounds but say its a US version
10:54 PM Rizzwan | I can see it is Amazon global store order. Allow me a moment to connect you with them for further help.
10:55 PM Global order? I bought it through amazon.co.uk

Then Rizzwan was replaced by Tamsyn…

10:55 PM Tamsyn has joined and will be ready to chat in just a minute. Tamsyn | ​This is Ta​mmy from Amazon. ​ I’ll be assisting you.​
10:57 PM Here is the email I got from QNAP… (same as above)
11:00 PM Tamsyn |  Yes it is from a UK distributor
11:01 PM I need something from Amazon to prove this, as QNAP won’t extend the warranty otherwise I have given them the invoice already
11:03 PM Tamsyn | what is the for the return ?
11:05 PM I don’t understand?
11:05 PM Tamsyn | what is the reason for sending the item back ?
11:07 PM I can’t get a extended warranty for the QNAP NAS
11:08 PM Tamsyn | Reason I’m asking is because I can refund you
11:09 PM Its a sub £1000 device and want to make sure it doesn’t go wrong, so the extended warranty is important Can I exchange it instead? because all my data is on the device now
11:09 PM Tamsyn |  cannot exchange
11:10 PM Do you have anything else I can send to QNAP to prove its a UK/EU version? They want proof – “Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.
11:12 PM Tamsyn | We can send them an email what is the email
11:13 PM Its done through their support forum- as the email is no reply – noreply@qnap.com. If you can send me something I can try and get a email to send to them I’m sending them this… “I am talking with Tamsyn | Customer Service Amazon.co.uk and they confirmed it is from a UK distributor – Tamsyn is asking for an email address to forward you details of the UK distributor”
11:17 PM Tamsyn | yes that is fine
11:17 PM Is there a email I should ask QNAP to contact you on?
11:18 PM Tamsyn |  yes
11:18 PM Thanks… you understand why I don’t want to send it back but I really want to get this sorted out because I want to keep it for at least 3 years 11:19 PM Tamsyn |  Yes I understand 🙂
11:19 PM Thanks QNAP are slow to reply, so is there a way of holding the return based on the outcome of this conversation with QNAP They usually take about 2 days to reply
11:20 PM Tamsyn | okay that is fine
11:24 PM Thanks, and I guess once I hear back from QNAP I join this chat again Just for reference I’m talking with Gerry ********* from QNAP… “From warranty information, it shows the NAS unit was sold from Amazon US and not Amazon.co.uk
Please confirm with Amazon.co.uk that the NAS unit came from UK (distributor) and not from US.

Then out of nowhere Tamsyn was replaced by Collen…

11:30 PM C Collen has joined and will be ready to chat in just a minute. Collen | Customer Service Hello, Ian Please note this was a global store order Sold and shipped by amazon US Order Placed: Tuesday, 3 November 2020 (GMT) C
11:33 PM Hold on Tamsyn said it was sold from a UK reseller a moment ago
11:34 PM Collen | Customer Service Please look at email from Tuesday, 3 November 2020 01:51 (GMT) C
11:39 PM Collen | Customer Service Global Store Amazon Marketplace order with Amazon Export Sales LLC C
11:45 PM Collen | Customer Service Do you wish to return the item for a refund? C
11:45 PM I would like to do an exchange as I am using the NAS, Ok I see it says Amazon Export Sales LLC This was not clear on the site when I bought it.
11:48 PM Collen | Customer Service We can only refund a USA item only on return We cant replace it C
11:48 PM Right I see, can I get a UK version then return the old one?
11:49 PM Collen | Customer Service Yes C
11:51 PM This was not clear at all when I bought it on the site
11:51 PM Collen | Customer Service However you will need to re order C

…

So in short Amazon mislead me by never making clear this was a grey import QNAP NAS. Yes when I got the invoice, I could see it was coming from Texas but it was too late by then. Simple as this, customer service lied to me and to QNAP.

Cheeky!

In the end Amazon/Collen did send me the return details and I had 7 days to return the QNAP NAS back to Texas. Annoyingly I had to print the return slips and I don’t own a printer, luckily colleague Jimmy helped out by printing them out for me. In the mean while I got in touch with QNAP, they pointed me in the direction of Scan.com and I was able to buy and get almost the exact same model sent to the next day. I say almost exact because I opted for the 32gig version as I was considering add more memory anyway and this would save me a lot of hassle.

Telling enough, Scan.com when I called them to confirm the speed of delivery, told me a few other customers have had the same problem with Grey imports sent from America and bought from Amazon.co.uk.

With the clock ticking, I was worried it was going to take forever to move everything across but I found it was super quick when I found this guide to move from one device to another. Pretty much start the NAS, update the firmware and slot the disks in the same slots. The migration took about 2hours in total, which is amazing. I was wondering about taking time off work to get this sorted but there was no need.

QNAP nas's
Which one is UK and which one is American?

Just enough time to take some pictures of them side by side then box up the grey import/amazon one, add all the labels then take it to the UPS drop off which just happened to be in China town. Can’t tell you why I didn’t get a taxi or take the tram half the way there, but it was certainly a work out for my lockdown arms.

4 weeks later I received my full refund from Amazon.co.uk and I’m sitting pretty with my QNAP NAS with 5 year warranty.

The ever long line of minorities taken advantage of in Silicon Valley

Club house

I saw the story about Clubhouse recording conversations (Found via @aral@mastodon.ar.al of #smalltech).

1. New VC-backed startup enters the scene
2. People flock to it
3. They discover it’s a surveillance capitalist (and still have no clue what that is)
4. They’re shocked (because, see 3)
5. It’s too late, they’re too big and they’ve exited
6. Goto 1

Likewise, I am not shocked or surprised. Its surveillance capitalism in full effect. Worst still, they made their base off the back of minorities like black creators, which is another nasty trend in Silicon Valley. Once the mainstream pile in, the original creators are dashed to the wind or forcefully rejected.

This narrative needs to change…

Facebook removed iCal feeds quietly

Facebook Dislike

The other day a good friend mentioned a birthday invite to me. I was confused, I knew it was their birthday but it wasn’t clear what they were talking about as I asked what they were going to do in UK lockdown number 3.

I looked into what happened and realised the new Facebook redesign removed ical feeds. This was further backed up by google support and  Reddit. Worst still the facebook help page doesn’t actually exist any more.

The key seems to be getting access to the old facebook page, which I have tried and tried to get access to, but can not get anymore.

This means all my friends who invited me to events and all my volleyball events will no longer appear on my calendar, unless I see it then export it as a ical. I always thought of Facebook as a massive walled garden but this is getting stupid.

The reasons to be on Facebook just got a lot closer to zero!

Public Service Internet monthly newsletter (Mar 2021)

traveling with a passport and boarding pass

We live in incredible times with such possibilities that is clear. Although its easily dismissed, hearing Bill Maher rip through a bunch of websites and people looking for new ways to track users now 3rd party tracking is on its way out?

To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”

You are seeing aspects of this with more nuanced privacy depth being discussed, participating in Mozilla’s #internethealth challenges moment and hearing Solana talk through the internet health report.

The background story of Tony Abbotts boarding pass

Ian thinks: We all heard the story about the former Australian minster who was hacked after posting his boarding pass on instagram but here is the incredible background story, told by the hacker.

Vaccine passports are not as simple as the media are suggesting

Ian thinks: Heather gives plain and clear reasons why vaccine passports are not the panacea its being made out to be. Its also great to hear Lillian Edwards framework mentioned (May 2020 newsletter) as a way forward.

Gamestop? Rethinking the whole rigged system

Ian thinks: Douglas Rushkoff’s monologue about gamestop needs a listen for a different view, but stay around for the interview with Yaël, previous head of political advertising at Facebook. She tells all and I like the approach of trying to fix it before criticising.

Lets talk about Sharenting

Ian thinks: Shareting is when parents share their kids photos and private information without their consent. Its become a real problem now the millennials are growing up with a digital footprint without knowing.

How Facebook joined the splinter-net while Google throw the open web under the bus?

Ian thinks: Hearing about the absolute mess over news in Australia, its easy to point fingers. But its important to look deeper at whats really happening for the sake of profits not people. I’m with Shoshana Zuboff and others, but I know many people get their news from these massive corps.

A big step for gigworkers, but lets be diligent of next steps

Ian thinks: The Uber case is great news but in a similar legal play to Facebook & Google with Australia, there might be more going on that most are reporting? We got to look a little deeper as monopoly is Uber’s end game.

Ian thinks: This is a devious way to force a take-down of a live stream or any recorded footage. Theres got to be a better way and I think its related to using alternative platforms or self hosting with syndication.

The centralisation of power is the problem

Ian thinks: I like this summary of so many of the problems with Facebook, but it misses the important point of centralisation. It also highlights Noam Cohen’s quote “Mark Zuckerberg is deluded by his own faith in Facebook’s ability to be a force for good in the world”

Public value and purpose into the future

Ian thinks: Mariana is on fire and this summary of work around the BBC puts value under a microscope. I love this line “Value is not just the income generated at the end of the innovation chain–– it is also the creative input at the upstream end, the vital investment in talent, content creation, digital innovation and R&D at the early stages”

Google fires another outspoken AI research, who will be next?

Ian thinks: Margaret Mitchell and Timnit Gebru show there is something going on with Google AI research. It doesn’t take a lot to guess what is actually going on behind close doors.

Find the archive here