Manufacturing algorithmic good behaviour?

Taxi sign

I read that Uber is now going to start punishing users with low scores by cutting them off.

Uber is now requiring the same good behavior from riders that it has long expected from its drivers. Uber riders have always had ratings, but they were never really at risk of deactivation — until now. Starting today, riders in the U.S. and Canada are now at risk of deactivation if their rating falls significantly below a city’s average.

“Respect is a two-way street, and so is accountability,” Uber Head of Safety Brand and Initiatives Kate Parker wrote in a blog post. “Drivers have long been required to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

For drivers, they face a risk of deactivation if they fall below 4.6, according to leaked documents from 2015. Though, average ratings are city-specific. Uber, however, is not disclosing the average rider rating, but says “any rider at risk of losing access will receive several notifications and opportunities to improve his or her rating,” an Uber spokesperson told TechCrunch.

This is another example of the insanity of  algorithmic telling off and the secrecy is stupid.

Airbnb telling off
Airbnb telling off for my 4.8 rating

Airbnb is still telling me off/trying to help with my score of 4.8/5 with 34 Total reviews and 76% 5 star reviews.

Mainly because I don’t accept most people into my flat. There’s no understanding about timing, workload, etc. In the algorithms view, everyone should be maximizing the amount of people using the flat. They keep trying to push auto-booking on me. I expect it will become a requirement one day and I’ll leave Airbnb as its completely unsuitable for me.

The whole idea of perfection is flawed and humans are never perfect. Sure Douglas Rushkoff has lots to say about this in #Teamhuman.

Update June 2nd

Talking of Uber, there was interesting piece in the Guardian around the same time, which could apply to Airbnb too. What is Uber? Forget the sharing economy – it’s just a libertarian scam.


Airbnb’s algorithmic telling off

being told off by airbnb

Its kind of weird being told off by Airbnb.

I’ve always been pretty good with Airbnb but recently I had a volleyball derby match which went on way past its set time due to a thrilling end after 5 sets. Plus it was the last match of the year. This meant turning up late, although I did warn this might happen.

Then I had to cancel for the first time on guest who was due to be arrive at 0130am. I did say originally I couldn’t do it but decided since I wasn’t going to Sheffield Docfest anymore it would be possible. So I accepted the request to find out a week later, I would be going to Edinburgh for the DIS 2017 conference.

So I had to cancel for the first time in 2+ years… but it didn’t take long for Airbnb’s algorithm to kick in and tell me what a bad person I am and how my account will be suspended!

Anything but perfection is unacceptable according to Airbnb it seems?

Airbnb hosting standards

Of course it doesn’t really matter too much to me, as I don’t care so much about being a superhost but what I don’t like is being told off by Airbnb for canceling on a guest who to be fair was asking a lot at the start and for the 1st time since I started hosting over 2 years ago.

I wonder what a decentralised airbnb would look like with a federated trust system?

Deconstructed is the new artisan?

Diseñador: Juan Esteban Uràn

We were in the offices at media city and over lunch Simon got talking about progress. He never said it but I felt this was calling out of previous discussions about human progress.

Then he said…

Deconstruction is the new artisan

If you swap the artisan for deconstructed it gets interesting

Deconstructed food
Deconstructed cooking
Deconstructed coffee
Deconstructed tea
Deconstructed media
Deconstructed music

So what’s special about deconstruction? Well as most designers know deconstruction is something you are always doing. It drives creativity and performance; but a discussion with simon and roberto boiled down to this thought…

Destruction is the conceptual disassembly of an idea presented in a new realisation.

Realisation can be a product, idea, concept, service, gain, etc. Yes you could call it remix but it’s more… In a recent freakonomics podcast Dubner interviews Ericsson the writer of peak. In the interview he talks about deliberate practice. Deliberate practice being the act of deconstructing what you are doing, why and for a new realisation/direction?

ERICSSON: Well, I think this has to do with the body. If you’re just doing things that feel comfortable and go out and jog, the body basically won’t change. In order to actually change your aerobic ability, people now know that the only way you can do that is if you practice now at a heart rate that is above 70 percent of your maximal heart rate. So it would be maybe around 140 for a young adult. And you have to do that for about 30 minutes at least two or three times a week. If you practice at a lower intensity, the body will actually not develop this difficult, challenging biochemical situation, which will elicit now genes to create physiological adaptations.

DUBNER: Let’s say I’m a crummy piano player, and I want to become a good piano player. For something like that, or for something like writing, or for something like selling insurance, what does it mean to get outside of one’s comfort zone and why does that improve my ability to get good?

ERICSSON: Deliberate practice relies on this fact that if you make errors, you’re going to find ways to eliminate those errors. So if you’re not actually stretching yourself outside of what you already can do, you’re probably not engaging in deliberate practice.

That drive for peak performance no matter how unattainable perfection is; requires people to disassemble or deconstruct what they have done; then rework that part heavily. Out of this comes new insight, ideas and direction. Designers do this all the time, its called the design process.

In the future if its not deconstructed, it won’t be worth considering… Something similar to how artisan is now, but imagine similar in 5 years? Maybe?