Manufacturing algorithmic good behaviour?

Taxi sign

I read that Uber is now going to start punishing users with low scores by cutting them off.

Uber is now requiring the same good behavior from riders that it has long expected from its drivers. Uber riders have always had ratings, but they were never really at risk of deactivation — until now. Starting today, riders in the U.S. and Canada are now at risk of deactivation if their rating falls significantly below a city’s average.

“Respect is a two-way street, and so is accountability,” Uber Head of Safety Brand and Initiatives Kate Parker wrote in a blog post. “Drivers have long been required to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

For drivers, they face a risk of deactivation if they fall below 4.6, according to leaked documents from 2015. Though, average ratings are city-specific. Uber, however, is not disclosing the average rider rating, but says “any rider at risk of losing access will receive several notifications and opportunities to improve his or her rating,” an Uber spokesperson told TechCrunch.

This is another example of the insanity of  algorithmic telling off and the secrecy is stupid.

Airbnb telling off
Airbnb telling off for my 4.8 rating

Airbnb is still telling me off/trying to help with my score of 4.8/5 with 34 Total reviews and 76% 5 star reviews.

Mainly because I don’t accept most people into my flat. There’s no understanding about timing, workload, etc. In the algorithms view, everyone should be maximizing the amount of people using the flat. They keep trying to push auto-booking on me. I expect it will become a requirement one day and I’ll leave Airbnb as its completely unsuitable for me.

The whole idea of perfection is flawed and humans are never perfect. Sure Douglas Rushkoff has lots to say about this in #Teamhuman.

Update June 2nd

Talking of Uber, there was interesting piece in the Guardian around the same time, which could apply to Airbnb too. What is Uber? Forget the sharing economy – it’s just a libertarian scam.

 

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.