Airbnb’s algorithmic telling off

being told off by airbnb

Its kind of weird being told off by Airbnb.

I’ve always been pretty good with Airbnb but recently I had a volleyball derby match which went on way past its set time due to a thrilling end after 5 sets. Plus it was the last match of the year. This meant turning up late, although I did warn this might happen.

Then I had to cancel for the first time on guest who was due to be arrive at 0130am. I did say originally I couldn’t do it but decided since I wasn’t going to Sheffield Docfest anymore it would be possible. So I accepted the request to find out a week later, I would be going to Edinburgh for the DIS 2017 conference.

So I had to cancel for the first time in 2+ years… but it didn’t take long for Airbnb’s algorithm to kick in and tell me what a bad person I am and how my account will be suspended!

Anything but perfection is unacceptable according to Airbnb it seems?

Airbnb hosting standards

Of course it doesn’t really matter too much to me, as I don’t care so much about being a superhost but what I don’t like is being told off by Airbnb for canceling on a guest who to be fair was asking a lot at the start and for the 1st time since I started hosting over 2 years ago.

I wonder what a decentralised airbnb would look like with a federated trust system?

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.