Lowry and Ebay turn it around

Ebay

When I left the hospital after my bleed on my brain (Subarachnoid haemorrhage). I tried to pick up where I left off in many things including ebay selling and got really ignited me when I found out that one of the sellers i was meant to send a pc to had given me negative feedback. That was ok but then ebay changed my 100% positive score to something like 75%. I tried to get them to change it in multiple ways but nothing worked. However have a talk with a friend who works at ebay/skype I was able to talk to someone who actually understood what i was saying.

It looks like it worked because I can’t seem to find the negative feedback and my general score on ebay is back to 100%.

I just sold my Sony Ereader for £100+ and there were 51 people watching the auction. While when I sold my phone just after I came out of hospital, I got all of 5 people watching it.

Not only that…

The Lowry

I booked tickets to see Malcolm Gladwell before I went into hospital (of course I never knew I was going to be in hospital) of course the day of Malcolm Gladwell was on the week I was lying in bed almost dying. I booked 5 tickets mainly for people at work. Anyway I missed it but my friend Emily did go even though I had the tickets (she bought a full ticket on the day).

Anyway I spoke to the Lowry box office afterwards and they said theres little they can do because the tickets were non-refundable. Anyhow I wrote to the Lowry and they sent me a letter back saying how sorry they were to hear about my bleed on the brain and here’s 5 tickets to any performance in the next year (as long as its not Saturday).

Amazing and Thanks to the Lowry

They didn’t have to do this but they did. How’s that for customer service?!

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.