Ebay unfair to those in a Coma?

While I was in Hospital in a Coma, I dropped the ball on quite a few things including a couple of Ebay things I was selling. So I find out that the person I was selling a computer too didn’t get the computer, actually it was still in my room. But I had already cashed the Paypal transfer a while ago. So I had not sent the computer but I was going to, I bought a box for it and everything to go in the post, but had not gone through with the actual post part. Then that weekend the bleed on the brain happened and I was in hospital for 4 weeks.

This wouldn’t be a problem if the didn’t tarnish my perfect 100% reputation with a negative comment for something I had no control over. I’m not saying he was in the wrong, as far as he was concerned I had bagged the money and not answered any of my emails since. I guess I seemed like a scammer and he did the right thing asking ebay to return his money.

The problem I have is since returning to the real world, its not possible to appeal against the decision. Even with all the best intentions, nothing. I’ve tried contacting the buyer and now I’m looking for the ebay email address to appeal the decision. If I could just get through to someone, I could show them the caring bridge site which would also prove what I’m saying is the truth, Heck I even have a sick note if it goes that far.

Its not so much about the money, I’m happy to give the guy back his money, its about my reputation, 100% to 85.7%.

Here’s how it went from there end.

  • 05 Jun, 2010 at 14:48 eBay Customer Support has refunded the buyer and the case is closed. You must now reimburse eBay for this refund.
  • 05 Jun, 2010 at 14:45 The buyer has escalated the case to eBay Customer Support.
  • 04 Jun, 2010 at 06:18 You should have responded to the buyer.
  • 25 May, 2010 at 06:18 The buyer opened a case: Item not received

I finally found a email to contact ebay to contest the case.

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.