He mentions during the first nation wide lockdown in the UK, people supporting each other with pick up of community shopping, lists of help on different social sites, etc, etc. The trust between each other and the NHS was high.
As we went into the second national lockdown, all eyes were looking to the top. Rather than looking at each other for support. I think part of this comes from the formulation of the tiers which seemed to turned people against each other, in lieu of any transparency from the top. There was a lot of finger pointing from Tier 3 Liverpool at Tier 2 Manchester back 2-3 months ago for example.
Its clear countries where the government are more trusted seem to be doing much better in their R number rates. But in lieu of this, we need to work together to make it work for ourselves and our communities.
I recently saw a great example of this with the total mess of lorries trying to get into Europe. Its the kindness of people and communities which can make the difference.