Website down and I might as well be offline

Sorry to everyone wondering what happened to recently. The apache server just needed a restart but I couldn't get online to do it. Yep theres trouble at home, once again to do with the broadband connection. Something is brewing between UK Freesoftware network and BT, but I'm stuck right in the middle with super slow broadband or 1min broadband. Currently its super slow, with average speeds of 34.0 bit/s (yes bits not kbits!) down and 12.0 kbit/s up (yes kbits). It wasn't always like that, the 1min broadband had me restarting the smoothwall server every 2mins and grabbing what I can before the internet timed out.

This has been going on since late June and has involved BT coming out to view the exchange and my house.

Just to hammer the point home, heres a couple of the emails i got over the past few days.

We have now successfully raised a fault with BT against this circuit for investigation, we would recommend that you follow this up by either calling our Internet Support team or emailing us in approximately 5 working hours. We should, have a full update within this time scale.

We have been notified by Entanet that they have successfully raised a
fault report with BT in respect of your ADSL connection.

We recommend that you follow up directly with our ADSL support line on
020 3002 4831 after allowing 5 hours for an update on the fault issue.

This also means the connetion to my hosting is slow and painful, hence I wasn't able to login and restart the apache process before the internet connection would drop.

Thanks for bearing with me, I've only got BT engineer number 4 coming out tomorrow morning now.

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Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser. Can be found at, and