Public Service Internet monthly newsletter (Mar 2020)

Microphones on a desk

We live in incredible times with such possibilities that is clear. Although its easily dismissed by looking at the sorry state of the UK during our EU withdrawal or the tech press panic over the corona-virus.

To quote Buckminster Fuller “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.

You are seeing aspects of this happening with the rise in unions and labor rights in the gig economy.


Google users in UK dropped into GDPR limbo

Ian thinks: I always thought this was going to happen, once out of the EU our data privacy laws won’t be respected by the GAFFA’s and why would they?

Signaling to the masses, leave whatsapp

Ian thinks: Signal as a behemoth is concerning but its clearly made the best use of open source licenses to keep itself in check. Love the new systems which are being built on the protocol, real opportunity for something very new.

A future without public service media?

Ian thinks: All public service is under treat and hearing the words of the CEO of the CBC, really sends the message loud and clear

Governments who lockout their Public service broadcasters

Ian thinks: Following the previous link, a look at the sorry state of American’s public service broadcasting. The up lift of donations is good but for how long, how sustainable is public donations?

Making the digital economy working for the 99%

Ian thinks: 3 words – Transparency, auditing, diversity.

Spotify’s plans to take over podcasting?

Ian thinks: The comparisons are spot on and its clear podcasting is going through a massive change right now. Spotify’s play to commodify and dominate is hard to break unless there is experiences they can not own.

Centralising podcasting with trapping techniques

Ian thinks: The writer makes a good point about Spotify taking decentralised open media and locking inside a closed proprietary system. Lessons to be learned for future services we use.

The utopian vision of Airbnb vs the harsh reality

Ian thinks: I like Airbnb, I’m even a host but its clear there isn’t just a problem but its fundamentally broken and actively exploited by too many.

Could containers for web browsing benefit you too?

Ian thinks: Been using Firefox containers for the last 6-8 months and find them incredibly useful. The user experience is a mess and provides an opportunity for design disruption.

All complex ecosystem have parasites… including Airbnb

Airbnb basement in Iceland
Looks like a dungeon right? Imagine sleeping down there for a night like I did in Iceland

…The trick is to not let them take over. Something Airbnb needs to think a lot more about!

I stumbled across a huge Airbnb scam that’s taking over London, this story is everywhere but it was Si Lumb who first sent me the link.

After reading the massive long piece I was quite shocked at how elaborate the scam was. I won’t spoil it but its bad then it gets worst still.

Here’s a few choice quotes…

On Airbnb, it turns out, scams aren’t just the preserve of lone chancers. As the short-term rental goldrush gathers pace, Airbnb empires are being rapidly scaled and monetised, with professional operators creating scores of fake accounts, fake listings and fake reviews to run rings around Airbnb, local law enforcement and the guests who place their trust in the platform. Reviews from guests paint a grim picture of people who have been tricked into staying in accommodation with blocked drains, broken fixtures and fittings, filthy floors, dirty bed linen – or, in some cases, accommodation that they simply did not book.

This very much reminds me of when I stayed in Iceland and the host moved me to the basement so he could get another Airbnb in! My experience of Airbnb in Tokyo was awful but at least the host wasn’t lying to my actual face.

All of these accounts are essentially one person, or at least one company. And yet they have all passed Airbnb’s account verification and safety processes, with most supplying government identification, selfies, email addresses and phone numbers. Two of these accounts, though, are more closely connected than the rest: Leon and Robert Lusso Management. And that’s because they both used to be called Christian.

Seen this many times on Airbnb, this is why I always look through the reviews of the hosts for patterns. Its the same way reviews on most sites you have to check for scams.

I noticed from my experience as a host (super host even), lots of guests don’t do the research. Don’t get me wrong, the scams are elaborate but few read the reviews and ask the right questions of the host.

According to Inside Airbnb, a service that scrapes Airbnb to shine a light on the platform’s impact on cities around the world, there are an estimated 36,964 listings on Airbnb in London that are listed by a host with at least one other listing. While Airbnb presents itself as a sharing economy company, the business of hosting is becoming increasingly systemised and professionalised, with critics arguing that businesses are able to make huge sums of money at the expense of local residents who are unable to access properties locked away by the short-term rental gold rush.

So what, if anything, can be done about it? To date, attempts to adequately regulate and police Airbnb listings have been spasmodic at best, leading to a patchwork of confusing, siloed approaches. In December 2019, more concerted regulation efforts were dealt a blow when the European Court of Justice ruled that Airbnb was an “information society service”, not a real estate agency. Such rulings mean that cities must continue to act alone – with mixed success.

Really interesting to look at inside Airbnb as a host in Manchester. But its clear councils can’t keep up with the Airbnb (gravy) train and the scammers know this too well. Could Airbnb do more stop this? Yes a bit but honestly…

All complex ecosystem have parasites. – Cory Doctorow

Airbnb what can I say…?

Airbnb business model

I’ve had my ups and downs with Airbnb, being a host and being a guest. Recently my flat made the decision to block/ban people renting out their who flat for Airbnb. Mainly for reasons in this post, profiteers make a killing on Airbnb – and erode communities. The destruction when some guests have gone off is pretty bad. Then the committee (who I’m a member) found there is a clause in which many are not aware of

Borrowers who are granted permission could be charged higher interest or additional fees.

Those who go behind lenders’ backs and list their property on Airbnb regardless would be in breach of their contract and the lender could ask them to repay the mortgage immediately.

The important thing to remember is there is are different types of hosts. For example I only put my spare room on Airbnb not my whole flat. I trust people but there is no way I would give them the keys to my home without me being there at the same time! I remember going to a airbnb meetup in Manchester and being shocked at the difference between those like me who do it for a bit of extra cash and those who treat it like a business.

On the business side theres many stories including this one Airbnb: ‘It’s a cash machine. It’s magical. You are paid to go on holiday.’ These stories do worry me and do make me cross my arms. But on the guest side its been really great to fly around europe and stop at Airbnb’s for sometimes 3x less than the hotels near by. I’ve benefited greatly being able to do this but am very aware of the racial discrimination of the sharing economy. I’m fortunate to being a host and being able to verified about 9 different things including my government ID and full address. Being on the service early on means my rep is pretty good even being awarded superhost a few years ago.

I’ve met some great people doing Airbnb too, even met my favourite Airbnb guest in Portugal in March for a short while, 2.5 years after I hosted her. I bet those host their spare house have no idea who is there or really care?

Starting now would be difficult as I’ve found out from friends who try it, but its clear cities and countries are coming down on Airbnb for ruining communities as mentioned before, Airbnb wrecks travellers’ holiday plans as battle with cities intensifies. You thought it was just Uber right? Nope the whole silicon valley business model is tearing up communities and existing businesses. Neo-liberalism at its best or worst depending how you look at things.

But at the heart of it do Airbnb give a rats? As I found when I went to Japan (listing no longer exists) and Iceland, no they really dont. The problem is its a neat system, just run by a silicon valley company which is aiming to put everybody else out of business then yank the price cord up once they got us. Imagine if Airbnb was run by a public service company, non-profit or coop?

I do think we need to separate the hosting situations. I’m a host but I’m nothing like those who host their 4th bought house, screaming blue murder that they are not superhost entitled and out to make a killing. If I was as greedy, I certainly would drop the price (I charge £45 per night) and rise the price massive on concerts days (A woman came to the taylor swift concern for £45/night, hotels and other airbnb’s were charging £150+ a night). There is clearly a difference and its important to remember this.