Tag: COVID-19

Airbnb’s extenuating circumstances policy

airbnb and the coronavirus

As the coronavirus contuses to cause large disruptions across the world. I now have more of a answer to my airbnb question, should i have hosted a chinese person in my airbnb?

Come in a bit late is Airbnb’s extenuating circumstances policy.

What does this policy mean?

Eligible reservations can be cancelled without charges, including:

  • Guests who are travelling to or from severely affected areas (for a list of areas affected and covered by this policy, check below)
  • Hosts who are hosting in or welcoming guests from severely affected areas (for a list of areas affected and covered by this policy, check below)
  • Anyone who can’t complete their trip due to official travel restrictions, medical or disease control duties, flight or ground transport cancellation initiated by the provider due to COVID-19, or suspected or confirmed cases of COVID-19

What happens when a reservation that falls under our extenuating circumstances policy is cancelled?

  • The guest will receive a full refund (including any fees)

  • Hosts won’t incur any cancellation fees

  • Airbnb will refund all fees

  • Hosts can accept new reservations for those dates

  • Superhost status will not be affected

Well at least we are now clear… I guess? However I certainly expect a lot of prejudice behavior coming from the policy change. How would anyone know any difference to be honest?

Should I have hosted a Chinese person in my airbnb?

Airbnb and the Coronavirus outbreak

Recently I hosted a person from mainland China in my Airbnb. Its certainly not the first time and unlikely the last. They were nice, quiet and respectful of the rules.

But I was talking to a few people and they asked me if I had thought about the Coronavirus (COVID-19)? I laughed it off but honestly I did think for a bit before accepting the booking. The thinking wasn’t long especially because I wasn’t happy to ask the question and somewhat discriminate on the grounds of nationality (this is also against Airbnb’s policy)

Talking to others, they felt I wasn’t taking it seriously. Although I will say more people die of the flu and TB than COVID-19! The frenzy in the press is getting insane.

So I had another look at the policy and noticed a addition for the Coronavirus outbreak

The World Health Organization has declared the coronavirus outbreak a global health emergency. Affected hosts and guests can find info on our Extenuating circumstances policy for coronavirus page.

This is something which seems to have taken the Airbnb community groups and others by storm

Looking deeper into the new policy I found this part…

For reservations with guests travelling from mainland China to destinations outside of mainland China

The extenuating circumstances policy applies to any reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier. This applies for guests travelling from mainland China with reservations outside of mainland China, or hosts outside of mainland China with guests travelling from mainland China.

Other scenarios that require documentation

Regardless of reservation date, the extenuating circumstances policy applies to reservations of all global hosts or guests who must change or cancel travel:

  • In order to comply with disease control restrictions implemented by relevant governmental or health authorities;
  • In order to perform medical or disease control duties in connection with the COVID-19 outbreak;
  • As a result of flight or ground transport cancellations initiated by an airline or ground transport provider due to the COVID-19 outbreak;
  • In the event that they are diagnosed or suspected of being infected with COVID-19 by a medical or health authority.

We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.

So I think I did the right thing. Its not right to discriminate on the location. My guest was fine! However for those worried, you know what I’ll be doing if anything negative happens to my health (ha!)