Cancelling flights to South Korea and Japan

expedia accept changes or not

I recently was able to cancel my flights to South Korea and Japan answering the question I prompted about flying to the far east during the Cornoavirus outbreak. My parents will be happy as they were worried. They weren’t the only ones but myself and my partner talked about it a lot. A point she made stuck with me, will a lot of the attractions, places and experiences in South Korea and Japan be mainly shutdown? The idea of going to a mainly dead rollercoaster park in Japan sounds great but will it actually be open? I noticed a tweet from Brian Suda about the Japanese government stopping large public events to stop the spread of the virus.

Japan has banned large gatherings, so this Sumo Tournament is being played to an empty arena.
Japan has banned large gatherings, so this Sumo Tournament is being played to an empty arena.

We were still going up till the point when Lufthansa changed our flights out again. There was a big change and I got a email asking me to confirm the change. I needed to read through the changes so didn’t click ok I’m good with this still a day later. In between a while bunch of new deaths happened in Italy and Flybe went under. People started taking things a lot more seriously as it was clear the incubation period of the Cornoavirus was something of a nightmare with people not showing signs of infection for 3-7 days. I was keeping an eye on the British FCO site, but noticed Lufthansa changed their policy.

Once I saw this I was straight on the phone to Lufthansa who were very helpful saying I could get a complete refund, then directed me to Expedia where I had booked my flights. After 2hrs 20mins waiting on the line for Expedia. A couple of call backs I finally got the verbal confirmation that my whole holiday would be cancelled and I would get a full refund.

The next day my partner did similar and after long calls and having to call back the next day was told the same. However within a day she got a confirmation email and told the money will be refunded in 5-7 days.

Days later I still haven’t received my conformation email or any refund (expect that not to come quickly). So I called up again today, this time after getting cut off (but it taking only 50mins on hold) I got verbal conformation again. But even at the moment of writing this, there is still no email.

I did notice they now (in the last day) have a form to do it without calling up… I’ll be filling this one in too.

I’m sure its all fine but I’ll fill the form because 3 times is a charm?

Although we are keeping an eye on the worldmeter for the virus, as we may take advantage of one of those very cheap flights to somewhere with minimal infection?

Update 11/March at 22:17

Expedia refund

I finally got my email from Expedia… Took a long time but finally I can relax.

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.