Tag: ux

Your place in the new trusted data ecosystem keynote for #UCDgathering

Chris Spalton's sketch from my keynote

Last Thursday 15th October I gave a keynote talk at the UCD gathering. It was quite a challenge for me as I have become very busy with work especially around the human values work (details and post one day soon).

Regardless I wanted to give the keynote because I felt I had a lot I wanted to say to the UX design sector. With a past in interaction design, I have been frustrated by designers and the traditional approach to design. UX is truly powerful and can make a service/product be the greatest thing since sliced bread or the worst of the worst. But I also did my design course with books aimed to maximise attention from users. I also couldn’t grasp how designers refused to look deeper and think about the systems (technical & business) they were building on top of.

A previous manager once said “designers are the prostitutes of capitalism…” He was being deliberately controversial with a big smile on his face. I rejected that notion but I understand the thinking. Its about time we got deadly serious about design and user experience. We the industry can do much better and as we throw around our craft, we need to be much more conscious about the bigger effect on society, the environment and democracy.

I have been critical of Aral in the past but I like smalltech’s approach of building new experiences which take advantage of the unique characteristics and opportunities inherent in free, open and decentralised technology. We need more designers like Aral and Laura! I would go as far to say, although they are on the right side of history. The data ecosystem is changing bit by bit.

I have uploaded the slides to slideshare now as you can see below. There are 96 slides and I tried to not come across preachy. That was certainly not my aim, but something needed to be said. It most likely makes more sense when I’m talking but thats my style of presentations, so you needed to be there. I believe the video will come soon.

After the keynote I was really happy with the response from the conference who really got it and asked some really detailed smart questions. I was in the UCD slack for about 90mins afterwards just answering questions and chatting about concepts in the slides. I was blown away by the sketch from Chris Spalton (at the top of the post), massive thanks to Chris which nicely summed it up.

The twitter feedback was positive as well and I love this tweet…

At the end of the day I wonder how many will consider signing the tech pledge, think more about the ethics next time they are asked to deploy a dark pattern and consider building on top of decentralised systems? My hope is even if one person does, this is a win and worth the time and effort of writing those attractive slides (if I don’t say so myself)

Of course BBC R&D have been researching this for some time but I’ll save some of this for a bigger blog post next weekend around the new forms of value deep dive videos which are being released.

My one regret is not being able to attend much of the rest of the conference. I had too much work which I put on pause for the keynote and they needed my attention. I also learned from the Nesta next generation internet policy summit that only some types of work I can work and watch at the same time unfortunately.
Massive thanks to all who attended and engaged with me afterwards in the slack channel. I will check again to see if theres any more tomorrow. Thanks to my moderator and it seems all female team who made me feel welcomed at 8:30am.

User experience design with Aral

Safety dip

Before I start on this little rant, its worth pointing out this is following a talk from Aral Balkan’s talk at Thinking Digital 2013. I have still yet to write my review of the best talks and my own experience with Perceptive Radio but I had to stop and moan about Aral’s talk.

Aral is a friend and I like him a lot but even in the early days I disagreed with him on so many things.

Aral showed many examples of really bad user experience design, many where they got the focus wrong.

User experience bugs me, I agree with a lot but then there are many examples where it seems like a simple no brainier. I would generalise what Aral was showing but I lost my notes by accident in the wifi handover (hoping there still on my tablet and just need to load up evernote and sync the notes. So as I was saying user experience is important but they sometimes go too far…

Here’s something I tweeted last year…

“Frankly this is the worst keypad layout I’ve seen in the wild. #Metrolink should be a shamed of this! http://yfrog.com/odgevclj”

Aral spoke about washing machines and how complex they are. He suggested all you need is a some places to put the washing powder and fabric conditioner. A button or two to maybe start a programme and thats it. Well no I disagree. My mum is a genius with the washing machine and she knows exactly what to put in for the weight and volume of clothes. To be such a expert required time and effort, shes proud than shes mastered the washing machine.

Having a single button machine would rob my mother of her mastery of that machine.

Now I imagine Aral would say, for the bulk of people, all they want to do is get there clothes clean and they don’t really care. And he would be right. I generally don’t care but robbing people of the ability to master a system or device seems a real shame and I’d say is criminal.

After Arals talk and a slight break for audience clapping. He launched into how he’s been involved in helping the next generation to learn how to get their digital skills. How ironic that most of us got our start by mastering the computer by ultimately being geeky.

If you subscribe to the idea that we are almost all geeky about something (coding, design, cars, cooking, paintings, trains, stamps, celebrities, tv shows, beer, phones, films, cocktails, gardening, farming, sports, etc). Most of these require experience, understanding and mastery. Robbing someone of this seems at least to me anti-human.

Not that I’m saying you should have to go through an ordeal to get a ticket for the train/metro/tram. The example of the CTA machine is a total joke, I remember looking at it when I last was last in Chicago and thought what level of hell does this machine come from?

Heat control

I would say the showers in most modern hotels is up as a example of a great user experience because they have that recommended option but if you know better you can press the button and get even more heat. Yes the button protects you from burning but it can also be easily bypassed. Now thats my kind of user experience.

Aral mentioned a few other things which had my fingers tapping.

“Design can not be democratic, design is opinionated and full of assumptions.”

Design can not be democratic? I say rubbish, designers work in small groups and collaborate on problems all the time. I would go as far as to say design in isolation is art. Design doesn’t have to be opinionated, in actual fact user experience design is about designing around the accordances of the user. This means working around them and not making assumptions…

Anyway everything I’ve said is just my view and I’m sure I would say the same to Aral’s face. Looking forward to next time we meet and of course 🙂 Which will be soon… Good talk even though I was screaming inside 🙂