Airbnb’s extenuating circumstances policy

airbnb and the coronavirus

As the coronavirus contuses to cause large disruptions across the world. I now have more of a answer to my airbnb question, should i have hosted a chinese person in my airbnb?

Come in a bit late is Airbnb’s extenuating circumstances policy.

What does this policy mean?

Eligible reservations can be cancelled without charges, including:

  • Guests who are travelling to or from severely affected areas (for a list of areas affected and covered by this policy, check below)
  • Hosts who are hosting in or welcoming guests from severely affected areas (for a list of areas affected and covered by this policy, check below)
  • Anyone who can’t complete their trip due to official travel restrictions, medical or disease control duties, flight or ground transport cancellation initiated by the provider due to COVID-19, or suspected or confirmed cases of COVID-19

What happens when a reservation that falls under our extenuating circumstances policy is cancelled?

  • The guest will receive a full refund (including any fees)

  • Hosts won’t incur any cancellation fees

  • Airbnb will refund all fees

  • Hosts can accept new reservations for those dates

  • Superhost status will not be affected

Well at least we are now clear… I guess? However I certainly expect a lot of prejudice behavior coming from the policy change. How would anyone know any difference to be honest?

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.