I had a cleaner, shes a friend and before her another person who became a friend. However the last cleaner left the city centre, it became clear it wasn’t fair to have her clean once a month when the travel was so painful in Central Manchester.
Some of you maybe thinking or want to ask,
“why the heck have you got a cleaner Ian?”
Well I do clean the flat but I’m extremely busy, don’t like it and have a level of cleanliness set from my parents (aka close to perfection). To get close to that would require constant cleaning every few days. So thats why I outsource this and happily pay someone else to do a big clean once a month/every 3 weeks-ish. On top of this I do Airbnb and its simply not on to charge how much I do for a semi clean place.
I heard about hassle.com via Alexandra Depledge at Thinking Digital Newcastle. Signed up and got a message saying there was no cleaners in my area (Central Manchester!) anyway about a year later I gave it another try this time with some success.
In my original query, I asked for once every 3 weeks rather than every 2 weeks. At the time the options were weekly, fortnightly or monthly. Hassle support put the request to my cleaner and she accepted it, we were all good – or so I thought.
My cleaner was Portuguese but African decent. She was good but out of 7 scheduled cleans, only cleaned 4 times. 3 were missed because of problems her end. The last time, she didn’t even text me to say she wasn’t coming. (I usually wait in the flat then leave them in there while I go get breakfast or brunch). Just nothing! I enquired what happened through the helpling dashboard (when I started using it, it was hassle.com but somewhere along the line changed to helpling.co.uk). But in the end had to speak to help support.
After a few days they told me, my cleaner was no longer available and I would need to get another one. But the kicker was the information that I hadn’t hit the minimal number of cleans and my deposit wouldn’t be returned!
Firstly I would like to apologise for any confusion caused here – When you make a regular booking with Helpling, you agree to commit to bookings with a Helpling cleaner for a minimum of 3 months, this counts for a minimum of 10 cleans for weekly bookings and five cleans for fortnightly bookings, as outlined in our terms and conditions. (https://www.helpling.co.uk/
terms). If you are unhappy with the cleaner that you have been matched with, we will be happy to assist with finding a more suitable replacement at No extra fee. However if you choose not to complete the minimum number of cleans required, we reserve the right to charge the full value of the remaining bookings to your registered credit or debit card (up to a maximum value of £60).
Of course I was pretty peed off about this and told them exactly what I thought. They said if I get another helpling cleaner, it would be returned. So I tried. I really did try!
Short story is I did this 3 times (trying once a month and once every 2 weeks). I even had cleaning agreed and secured by 2 different cleaners but everytime on the day or day before they cancelled or gave an excuse why they couldn’t come and clean.
Hi Ian — we wanted to let you know that all your future bookings with S*** ******** have been cancelled.
Hi Ian — we wanted to let you know that all your future bookings with J************* have been cancelled.
Hi Ian — we wanted to let you know that all your future bookings with K********* have been cancelled.
This of course meant I changed my plans to stay in each time for no reason.
My last email reads…
SEP 30, 2017 | 03:03PM UTC
Hope you are well.
I just wanted to get in touch with you in regards to your request for a cleaner from Helpling.
We have been in touch with all cleaners in the area, but unfortunately, nobody has accepted. I am very sorry for any inconvenience caused.
Please let us know when you are available for a cleaner to come and I will be happy to help find a great cleaner!
Looking forward to your response.
After the 3rd time I have given up but want my deposit back again!
I’m seriously wondering if Helpling were/are actually helping because it seems my experience was strangely problematic for a simple idea of a cleaner in central Manchester?
My honest thoughts is in the buy out of hassle, something changed?