Why was my internet throttled?

Over the last few days my internet has felt super slow. I couldn’t work out why? So after a number of tests on my local gigabit network, turning things on and off I decided something was happening further up the pipe. But what? Ping times to all the usual big services was fine. But pull up a webpage and it was hit or miss that it would load half the components.

It was time for a email by to my ISP (ukfsn.org) asking what was going on? The email I got back within a hour or so said this…

I’ve just checked the line and I can see that it is showing as being blocked due to repeated copyright infringement notices.

Please contact Enta support to resolve this.

Unfortunately I am not able to resolve this for you as they will require confirmation from you that you are not engaging in file sharing or similar activities around material that is subject to copyright restrictions.

Enta provide the actual pipe to my ISP (ukfsn) as they provide to many others. Generally ukfsn care little about (within extremes) what you do with the internet and don’t monitor its customers. But it seems somebody further up stream is doing it for them and worst still they are throttling bandwidth.

I called Enta, they explained what they thought was happening and suggested I should turn off all machines and devices on the connection till I know what’s happening. I explained I had already done so and seen nothing suspicious and they turned the throttling off, saying they will monitor the situation. At no point was I blamed which was good because I was planning on going crazy if they dared accuse me.

I originally thought it was a government thing but Hadley pointed me at this story.

The British Recorded Music Industry (BPI), which together with the Motion Picture Association (MPA) has agreed the voluntary regime with the ISPs, said that the warning letters issued by ISPs will be sent out on the basis of evidence gathered by the rights holders.

“In order to help protect their copyrights, rights holders monitor public peer-to-peer swarms, looking for their copyright content being made available illegally,” the BPI said in a statement. “When they discover copyright content being made available illegally, they capture the evidence, verify the copyright content and record the IP address, date and time stamp. A summary of this evidence is then be provided to the ISPs, who establish which of their customers was using the IP address on that date and at that time and send an ‘alert’ to that subscriber.”

I’m still a little unsure if what they did was really fair or even legal? I want to see the evidence, but what can I do with it? Maybe I’ll get a few days credit to my truly unlimited connection? A letter of apology? Is it worth it? Tell you what if it happens again I’ll be spitting blood!

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.

7 thoughts on “Why was my internet throttled?”

Comments are closed.