Curve cards are temporarily suspended

The Curve Card

Bad news, with all the joy I have had using my curve card. I was slightly shocked to see this email from Curve yesterday. To be fair I thought it was a phishing email till I checked the site myself and looked at the twitter account.

YOUR CURVE CARD IS TEMPORARILY SUSPENDED – PLEASE CARRY A BACK-UP

Dear Curve Customers,

Your Curve card and all associated Curve transaction and money transfer services will be temporarily suspended with immediate effect. Please be assured, we expect to be up and running again shortly but it may take a few days. Your money and card details held at Curve are safe and secure.

This has happened because the Financial Conduct Authority* has this morning suspended its permission for Wirecard Card Solutions Limited (the company who currently issues Curve Cards) to operate, without prior notice. This action is not related to Curve – but Curve currently depends on Wirecard for operation of the Curve card.

We are already well on the way to migrating away from Wirecard but have not fully completed this process. We are now working round the clock to achieve the migration as quickly as possible and therefore expect this disruption to last for only a limited period of time.

We will continue to communicate the details of what this means for you during this interim period.

For now, please carry a backup card.

We’ll be back,
Team Curve

*Curve currently relies on Wirecard Card Solutions Limited for all its financial transactions. Until we fully migrate, we are impacted by this suspension (as are all Wirecard’s other clients to whom they provide financial transaction services).

Hopefully they can get it up and going soon, as I couldn’t remember my pin for my old card.

Author: Ianforrester

Senior firestarter at BBC R&D, emergent technology expert and serial social geek event organiser.